I had to mark a star to make this review. I didn't CHOOSE to give one star. We have been loyal customers for over 10 years. Unlike many of the positive reviews, we do not work for this dealership and do not have family members or friends who work for this dealership and/or service department. We WERE loyal customers, purchase our vehicle here and had it serviced here since purchase. Our recent experience isn't describable with words alone, but I will do my best. I have chosen not to use names. We took our car in for a repair (trouble starting after the initial kick over and died once at idle) and we asked for and were told that a full diagnostic and multi-point inspection was ran. It was found to be a crank sensor that needed to be replaced. The crank sensor was the only issue that was found after the full diagnostic was ran. We hadn't been to AutoNation Nissan Chandler recently, but didn't think anything of it. Our favorite service manager and service representative were gone, but again, we didn't think anything of it. Even when our favorite wasn't available, we always had a great and trustworthy experience. The few times we had an issue, it was always handled respectfully and with full disclosure by the service department. The place was empty and we weren't use to that, but we thought maybe it was just the week we were there. We have always had amazing service over the years. We bought our SUV here and have had it serviced here for its lifetime. We and our family have our other Nissans serviced here. We recommended our family to purchase vehicles here and they did. We were told the car was ready for pickup. We paid for the full diagnostic, crank sensor and labor. We drove off the lot and, the dash lit up with lights within 20 seconds and these lights were NOT on when we dropped it off originally. The lights that came on were related to the brake system which didn’t make any sense. We checked the parking brake. It wasn’t that. We went back immediately and the manager and the tech came out. When the lights came on, the tech said just give me 5 minutes to take it back. We didn't feel comfortable with that of course and said please keep it overnight so you can look at it. These lights were new and we freaked out and knew something was wrong. We feared the tech would clear the error codes and send us back off and it would happen again. The next day, we get a message that it was our battery and it had low voltage from sitting for 3 days at the lot. We were told that the low battery voltage caused all the lights to come on. This didn't make sense, because the car started instantly upon pickup and we had the battery tested two weeks before bringing it to the dealership. The car was having intermittent trouble starting after the initial turn over and that was the first thing we had checked before bringing it in. The codes were cleared by a tech and we were told it was ok to pick it up the next day. The service advisor said he wanted to have someone else look at it and the lights came on again after they had cleared the codes again. The next day it was checked again and the error codes on the dash that were cleared again came up again. The four lights are related to the braking system. We had no previous issues or lights on our dash related to the braking system until after the repair. We were then told it was another sensor in the steering column. The steering angle crank sensor (keep in mind the full diagnostic was ran and this sensor did not come up previously and assumingly the car should have been tested before returning it to us) after more back and forth, we were told it was not this sensor either and they had no idea what it was. We were later told these were guesses. We have never had this type of communication and were already concerned about what was happening with our car. We were concerned about the competence of the tech working on it. We were told they were short staffed and rushed. We were patient with this and kept saying, please keep it as long as you need. We were so worried because they conveyed they were busy and understaffed and now we had a new issue with our car. We NEVER pressured to pickup our car. We wanted it working and not returned with a new issue. It was later determined it was not the sensor that they thought it was. They could not figure it out. At this time a master tech was called and provided a copy of a new full diagnostic that was ran and now a new error was coming up concerning the ABS actuator. This part was not available due to a backorder issue. We also didn't feel comfortable paying for something that we didn't feel "coincidentally" broke while at the lot. We were told not to worry about it, it is for panic breaking and we can "brake like the olden times if needed" by xxxx. I have two young children and this didn't sit well with us. I was told that another one of their customers had the same issue and has been driving around for 3 months waiting for the part with their dash lights on. If I'm in a panic situation and need to slam on my brakes, it is a big deal to me if my car slides and my children are with me. Saying it's not a big deal is not acceptable. I never drove this car with "olden times brakes" and my initial reaction will not be to treat my brakes like this. Can I do it, yes, but will I react that way in a panic situation, probably not. We were then told that it was a coincidence that the ABS actuator broke while the vehicle was parked at AutoNation Nissan. Even though it wasn't malfunctioning or broken when we dropped the car off, or during the initial diagnostic or even before the repairs were completed. We were told that our car is older by the Manager xxxx (that is has 127,000 miles) and these things "happen all the time". This car is well maintained, and all services are completed as recommended. Insulting the age of the car purchased at your dealership that has been serviced and maintained at your dealership for most of its time is strange. 127,000 miles on a vehicle is no excuse to claim the parts just spontaneously break while at your lot. The brake actuator sits at the top driver side of the engine bay when the hood is open, but we were told that "noone ever touched it or went near it" by xxxxx. I am assuming that the service advisor XXXX supervised the multiple techs that have now been looking at and working on and trying to figure out what was now wrong with our car while they were working on our car. Service Advisor XXXXX must have supervised the initial tech that completed the work, and one that checked his work and the master tech. He must have supervised the car being returned with the dash lit up like a Christmas tree. He must have Okayed the codes being "cleared" and for us to pick it up again even though there was clearly an issue that was NOT there when it came in for service and was NOT there when the initial diagnostic was ran BEFORE they completed their work. We later found out that a full diagnostic wasn't even ran. xxxxx told us.. "well, we didn't actually run the full diagnostic, we stopped when the sensor error came up." They stopped when the initial sensor errored. We paid for and our receipt shows a FULL diagnostic. We ended up getting this, but not in the way we would have liked. We got the full diagnostic because our dash lit up when we went to pickup the car after the repair was completed. This service department USED to be amazing. Our experience previously was always trustworthy and competent. We were told you are short staffed and understaffed and that can happen, but the staff available needs to be competent and not cause damage, check their work and please not return cars with the dash lit up and new issues that weren't there until it was in your possession. You shouldn't just clear error codes and send the car back out after completing a repair. The service advisor gave incorrect information assumingly that had been relayed from his service techs. xxxxx's comments are to appease what happened, were intentionally deceptive and he doesn't realize that women can be mechanics too. I wouldn't as a woman, EVER take my car here again. Luckily I have a mechanic background as do additional family members. I cannot imagine the number of customers that have already been taken advantage of and most likely women. We assumed this was our place for life and for every car we ever purchased. It's not after today. We were manipulated and fed lines just to get us to stop questioning and told false information. This was NEVER an issue before and this department never had that salesy and dishonest vibe that it does now. We were told it was one thing and then another. Our past service experiences included times when we were told, "I don't know", would you like to try this? We said yes, and paid and guess what it worked. We left with the problem we came in with repaired. We TRUSTED the service advisor and technician. I have NEVER experienced this type of disregard, manipulation, coverup of error and incompetence from this service department. We have been loyal customers for over 10 years and are now LEAVING. We bought our car here, we had our car serviced for its lifetime here. We planned to buy our next car very soon from this dealership. Not now! Why, because we like to have our car serviced at the dealership we purchase our car from. I have lost all respect and trust in the Chandler Nissan Service Department. We now have left with a broken car in fear that the techs will break something else and it will also be a "coincidence" because these things happen. We understand they are understaffed and the manager is new, but this is not acceptable. We couldn't get a return call from the new manager. It wasn't just one person at this service department. It was the techs, the representative and the manager. Typically, you have a bad experience and you move on, you ask for a tech you trust. I don't currently trust ONE person at Autonation Nissan Chandler. We WILLINGLY paid more for over 10 years to have our cars serviced here at a dealership, because they WERE amazing. What happened? Why? Where did the good people go? We trusted this place, we loved this dealership and this one incident has ruined this entire service departments’ reputation for us. How can you trust AutoNation Nissan Chandler's Service Department that can at anytime claim that a new issue that wasn't there before the work, is a coincidence when it shows up after they work on your car? Who would EVER take that gamble especially after being fed lines by service representatives who aren't actually doing the work and picking up a car with the dash lit up. What happened to this place? I was treated with respect and honesty previously. How did this place get so incompetent and shady. They offered to pay the labor if we paid for the part. Why do I have to pay for something that wasn't broken when we dropped it off. The part alone costs almost $700.00. Why do I have to pay for something that did NOT come up on your initial full multipoint inspection and diagnostic and came up AFTER you completed the work? I can't imagine letting them touch the car so that another "coincidence" can happen. This experience doesn't even seem real or that it could happen. This is my most recent experience at Autonation Nissan Chandler and I truly hope no one ever has to experience what we did.

This location has really bad customer service. I took my car in for repair a sunroof and the wheels make some noise. so I told them to check what’s the problem it takes seven days for them to check. And the advisor guy never call me back. I called him so many times left him a three messages. Still not call me back. so I go to the dealer twice in person ti talk what’s going on with my car. I’m definitely not coming back to this location is really bad I spent over 1000 for nothing.!! He’s name Pat

They were very professional & extremely helpful.

Pat and Mario were great to work with. Very honest and straightforward with what was going on with my vehicle and what it took to get it fixed right. Much better service than East Valley Nissan!!

I wish I could give less than one star. This service department is literally the absolute worst. Their customer service is horrible. I had an awful experience there prior and the only reason I took my vehicle back here was the issue they "corrected" prior was now having issues again. I should have gone elsewhere. They made me set an appt to drop my vehicle off at 7am on a Wednesday, told me they would let me know the issue and the timeframe to fix by that afternoon. Nothing on Wednesday, Thursday afternoon rolls around and I try to contact the rep helping us and he won't return my calls or answer the phone. Finally get a call Friday that they looked at it and it will take until Wednesday Wednesday be done. Ok fine, Wednesday rolls around I hear Nothing all day. At around 4pm I call and leave another message Nothing. So I called the rep 10 times in a row until he finally answered his phone. He then tells me that oh well there is one more part we ordered the wrong one of but we will have that first thing in the morning and it will be done by lunch. Here we are past 4pm on Thursday and still no call and I cannot get him to answer his phone even though I am being told repeatedly by the front desk that he is sitting right next to it. I don't understand how customer service and communication can be this terrible.

My gratitude and my appreciation is for the general manager, Victor Zarate of AutoNation Nissan in Chandler. I had an issue with my vehicle a Nissan Rogue, He went above and beyond for myself the client. This is where I purchased my vehicle, in which I give it a five star rating as I do the general manager. My vehicle is only a couple years old but you can bet in the future when it's time for me to get a new one I'll be back. I dealt with two other gentlemen Dustin Gaskill and his boss Tony from service. All of these gentlemen were courteous understanding and knowledgeable.

Good

I called for scheduling tint appointment, no one responds

Very responsive, fast service, friendly staff and Ian kept in touch with me and followed up.

Received a text from Chris Block about a vehicle I had for sale. I found the whole exchange rude and unprofessional. When you decide you're not interested Chris, you should provide the courtesy of saying so. Ghosting folks is not going to build the kind of reputation you want.

The staff was incredibly attentive and wasn’t too pushy (like some other car dealerships). Also, we traded in our old car & the process was fairly painless. Would highly recommend to anyone looking for a new and/or used car!

So I needed a Torque Converter Clutch Solenoid for my Nissan Rogue found it online for 32.99$ They want 1,617.12 for one thew them!

Pat Galliher, service advisor was very helpful.

My experience with Autonation Nissan was nothing short of AMAZING!!! The process was seamless which made my experience even more special! I truly appreciate Joseph Cola, Sean Kilpatrick, Joshua Bell and Joe Jarrin for taking great care of me and helping out with purchasing my beautiful 2021 Rogue!!

Nothing but great things to say they had helped me with getting the correct load range tires on the truck and made it happen even thou another dealer had put new tires on that where not per spec to truck they sure have my trust and any future business my truck will be getting serviced there from now on

Very friendly and attentive staff. Because my credit was excellent, they went the extra mile in helping the process of making the new car buying experience so efficient and timely. I strongly recommend Nissan of Chandler.

I miss Blake Stebbins who I understand moved up to Scottsdale or Pinnacle Peak Auto Nation, However, my experience with Ian was great. I felt very valued as a customer and the work on my 2012 Armada was done efficiently, at a great price. Thank you Ian!.

I brought my NV3500 in at 1030 to look into a check engine light that had recently been on, as well as an oil change and tire rotation. I didn’t hear anything until 5pm from my service manager (who had already left) who told me that they couldn’t figure out the check engine light issue and that I needed to either leave it or bring it back. When I picked up my vehicle that evening, I noticed that the rotation had not been completed. Additionally, the service printout mentioned that the 60-point inspection was ok, including the battery. On the inspection form on the back, however, there were several items marked as NEEDS IMMEDIATE ATTENTION. Specifically, it said the battery failed. None of these items were discussed with me. I will not be returning to this location.

We just moved into the area and this was my first time at this dealership. Boyd took great care of me, the work was completed accurately and on time.

ECM went bad? No repair option. Had to purchase a new ECM. Labor was more than the part? (3) Connections Computer wiring quick disconnects. Truck was a mess dirty very dirty greasy hand prints everywhere, tech said it was all cleaned up and ready. It was not clean but worse than when I left it. i would like $250.00 refund on labor please.

Sean, pat, and Billy are amazing! After a horrible experience at a different dealership, they were exactly what I was looking for. Genuine people not aggressive at all. My wife bought a car from them last year and I just recently had the privilege to buy from them. We will forever go see them anytime we need a vehicle

Just bought nissan kicks and paul was great! Thankyou

Brought my 2020 Nissan Rogue Sport in for the 10,000 mile service, including a tire rotation and balancing. The only negative part of my visit was the waiting room. The bottles of water ran out and I saw several waiting customers go to fridge to find it empty. The person at the front desk was made aware of it, but did nothing. Wasn't until an hour later that an employee from another area was made aware of the problem and reloaded the refrigerator. In addition the waiting area is not near as clean and inviting at the Tempe Nissan AutoNation waiting room. I am seriously considering having my service done over there from now on.

Great service as always thanks

Good service from staff and manager Victor was very responsive. Bought car.

Best attitude and service in valley!

I just got a new car from AutoNation Nissan! I had the best experience. Billy Nitzschke is absolutely the best. He made the whole process easy and fair. As a female I was very nervous to buy a new car but the moment he started talking I was comfortable. Billy made sure I knew the service center, the electronics and honestly the whole car. Absolutely amazing experience. I originally was gonna go to Horne Kia, but that place was an awful experience. Huge thank you to Billy and Ryan at Nissan!!! Thanks again!

Billy Nitzschke sold my family our last car- Everyone there is fun and never any high pressure-Billy is very quick to follow up with any concerns or issues--even with the DMV taking forever with plates From the managers to Victor Zarate the GM Jerrod Schager was our finance guru and was awesome !:) I highly recomend (my spelling is awful) Chandler Nissan

Ask for Sam Schneider! He's very knowledgable acrossnthe Auto Nation brands in addition to polite, kind, intelligent, and helpful.

Billy Nitzschke has the WORST customer service ever. Never returning here

I would like to preface this message by saying I've had the most honorable experiences with Autonation in the past, however, my experience with one of their sales rep, Billy Nitzschke, was horrific to say the least. I have 2 kids and was really looking forward to trading in my vehicle and getting a new car that would help us get on our feet after a nasty divorce. Instead, I was met with a pushy dealer who coerced me into a vehicle that was out of our means and much too costly to maintain. Needless to say, I AM OVER CAR DEALERSHIPS and next time i'll take my business to CARVANA. At least then, I wont have to deal with sale reps resorting to salacious tactics to make quota!!!!

Huge thank you to Billy Nitzschke for the amazing service! We are thrilled to head home with a new Nissan Rogue!

Our salesman Joe was friendly, knew his stuff and easy to work with. No pressure to buy, he was funny and answered all my questions. I wouldn't mind having a beer or two with him after work.

Dustin was very friendly and a BIG LIAR! told me the OE compressor for my vehicle was $1167 just for the part. wanted $1815 to replace the compressor. well I'm getting a factory compressor from Nissan for $550 that another auto shop is ordering and doing the install. I was really trying to give this location another chance after my last horrible service 4 years ago. I guess it never changes here. won't be back EVER! and I was ready to purchase another Nissan this year. won't be from you.

My car service was done in an expedient and professional manner within the time frame that was explained to me. Thank you, Ian

I got two cars from AutoNation Nissan chandler .I had good experience on buying both cars , especially sales person Billy help me lots .

Absolutely great service

Absolutely loved working with Billy N. Didn’t try to oversell us, gave us exactly what we asked for. Very understanding to our needs, would love to work with him again for my next vehicle purchase.

I called Automation for a part they had to order. They called that afternoon and said it was in. They said I could stop in the next afternoon. Daniel, in the service dept, greeted me with a smile, found my part, and I was on my way within 30 mins. total!! Great service!!!!

Ian, the service manager, was amazing and took very good care of me. He is incredibly respectful and NOT condescending towards females. That is a huge plus for me.

Dustin Gaskill restored my faith in Customer Service. His professionalism, concern, followup, and communication went above & beyond. He outshines my previous experience with other Service Advisors. I appreciate how I was treated by Dustin.

Good experience

Low pressure, relaxed. Did not have to put up with the "tag-team" salespeople. The starting price was surprisingly low and fair. Good pricing on my trade-in compared to everyone else.

Service Advisor Dustin Gaskill will exceed your expectation in customer service. His communication. professionalism, follow up and overall concern for your satisfaction outshines any previous Advisors I have interacted with. A very considerate and respectful young man.

Billy was absolutely a great salesman. I had been to many dealership the past week and was discouraged by the sales people. WE started off with Michael via internet and he was also fantastic. Highly recommend both of these men.

We really like Boyd Hamilton for always taking great care of our cars and most importantly, taking care of us like family. Always a pleasure!

We highly recommend Boyd Hamilton for the great service we always receive when we go there. We have bought and sold Nissan card and we will continue our tradition! Thanks Boyd for making us feel like family!

Excellent service always.

Awful service department, no one communicates, and no one returns phone calls... ridiculous experience

Our service agent, Boyd, always goes above and beyond to ensure great service every time we bring in our Nissan for service. When I purchase a new vehicle, it will be at Autonation Nissan, because of Boyd and his exemplary level of professionalism and efficiency. Thank you Boyd!

The Service guy ( I think Pat or Patrick) was awesome !! Explained the process in terms I understood and answered my questions and concerns completely. It reminded me of the old gas station service. " I'll Be Back

Just bought my first brand new car and these guys made the experience that much better billy was in sales and he was very professional and easy-going they listen to what I was interested in and we all communicated well everything went super fast i’m happy I chose this Nissan dealer

I went into Nissan to explore possible options and didn't think I would be able to leave with a brand new car as I'm working on my credit. The sales manager listened to my needs and wasn't pushy with anything. I was able to get a great deal on a new car! One of he greatest car buying experiences I've had.

Service was great, price is sufficient and staff was friendly

Brandon was so patient with us in picking out a car and listened to us about exactly what we were looking for, and he ended up pulling out the exact car I was envisioning! And Mia was very helpful and patient when helping me choose the financing and warranty!

My Service Advisor was top notch! Communication was clear and timely and the work was done by the time expected. Thank you to the Technicians and team!

We just bought my wife a new Nissan Rogue. It was the best new car buying experience I’ve ever had. Joe Cola was friendly, professional, and went the extra mile to make our buying experience efficient and enjoyable. I highly recommend AutoNation Nissan.

Great service fast and friendly. Boyd was fantastic!

Dustin was really kind and friendly. He answered all my questions and kept me updated with the progress as I waited. Great Service. Excellent Customer Service. Go see Dustin he's the Man.

Boyd was excellent and personable. Though I was not sure what was going on with my vehicle, he asked relevant questions and worked with the technician to ensure the issue was resolved timely and effectively, while maintaining fluid communication with me throughout the process. Thanks for providing such great customer service.

I have been looking on and off for a new vehicle for over a year and fell upon the 21 Nissan Rogue that AutoNation Chandler had listed. I want to give HUGE props to Michael Hauserman. He was extremely responsive, worked with me and genuinely took care of me. My mother works at a dealership and he made it through her interrogation like a super hero! Unless out of state I wont be doing my car shopping with anyone else!

I attempted to lease from Auto Nation Chandler. Gave them on the phone two other dealer quotes on the model I wanted and they told me no way could they give me the same offer. The other deals from local Nissan dealer competition were on colors I was noted interested in. Brandon then of course text me a few days later still wanting me to lease and wanting to know if I purchased the one I quoted and said” well why didn’t you take their deal? “ Implying that if it was so good why did I pass it up. Ironically the same day I went to their sister store in Tempe and got an even better deal on a higher priced MSRP model than Brandon and the other Nissan dealers quoted me. You lost Auto Nation Nissan Chandler! Thanks Auto Nation Nissan Tempe!

Employees are all very professional, also thanks for the ride to grab some lunch

5 Star Service, I couldn't of chosen a better place to have purchased my Nissan Rogue, Thank you Spencer for your outstanding service, and Sean Kilpatrick for working with us, I am in total awe, with my new vehicle!! Ask for Spencer and Sean for top QUALITY SERVICE!! 💫💥💫💥

Thanks Pat & David for hooking me up with my fleet of cars, with no personal guarantee! You guys kept your word, 5 Stars!!

I love this place I bought cars here all the time .They are very accommodating, kind and helpful.

Rude service agent. After work was completed I was told of repairs needed not before. If I knew I needed alignment and new tires I wouldn't have paid to get tires rotated. Took way too long to get car back. Other customers in the service area were also treated rudely. I will be going to subaru for my next vehicle. I did not ask for synthetic oil but was given it anyway.

Conrad was a great sales rep, he was very helpful and friendly. But the finance department as in David and Mia..they are the ABSOLUTE worst. I’ve been having to fight with them about the check that they were suppose to send to pay off the car I traded in. I bought my car on April 11th, it is not May 5th and the payment still hasn’t been sent. They do not communicate with you about the bank that the check needs to go too. They do not answer calls or even call back within a day. My previous car loan was from an out of state bank; which I was giving them the benefit of the doubt because it was out of state and it might take longer. But honestly, it shouldn’t have taken this long. I’ve called multiple times to speak with David or Mia and neither one of them calls you back or answers the phone. I will never buy another Nissan or car from this location again. I have called corporate and made multiple complaints about this location and these two employees.

Conrad was a great sales rep, he was very helpful and friendly. But the finance department as in David and Mia..they are the ABSOLUTE worst. I’ve been having to fight with them about the check that they were suppose to send to pay off the car I traded in. I bought my car on April 11th, it is not May 5th and the payment still hasn’t been sent. They do not communicate with you about the bank that the check needs to go too. They do not answer calls or even call back within a day. My previous car loan was from an out of state bank; which I was giving them the benefit of the doubt because it was out of state and it might take longer. But honestly, it shouldn’t have taken this long. I’ve called multiple times to speak with David or Mia and neither one of them calls you back or answers the phone. I will never buy another Nissan or car from this location again. I have called corporate and made multiple complaints about this location and these two employees.

Billy was great explain everything was not pushy. I would recommend Billy and the whole sales team.

Ian was AWESOME!!! I was in and out of there in no time. I even had wiper blades installed last minute and it was the fastest service I’ve ever had there. Definitely will request Ian and recommend him! He understands “Customer Service”!

Michael Hauserman at Autonation Nissan Chandler made my experience buying my new Sentra seamless! It was so easy & he answered all of my questions. I will certainly be coming back and asking for Michaels help again! Highly recommend.

Extremely customer oriented!!! The young gentleman with long black hair that drove the car was a good ambassador for AutoNation. Enthusiastic about his job and AutoNation. Ian our Service agent was great also. Will go back for needed services again.

Altima wouldn't start. They found the problem and was fixed. Got car back same day!!!

Mal

Micheal Hyatt is the best he deserves 100 stars this is our 2nd visit after a total loss and he looked out for us 100%

Purchased a new 2020 Kicks from Autonation Nissan Chandler. We purchased this vehicle based on the pictures on the Autonation website. But the vehicle in the picture was different than the vehicle offered and we ultimately bought. The pictured Kicks had a black top and white body and we liked the color combination. But the car we were offered was completely white. We weren't happy and let the salesmen know we weren't happy about not getting the vehicle that was advertised. I asked for some sort of compensation for being sold a vehicle that wasn't advertised correctly with no avail. We eventually decided to take the car reluctantly.

Marcus the service advisor was very polite. He explained the details of my service and where I stand regarding recommended services and why I should get them done before my manufactures warranty expires. I was very pleased with the service this time around because Marcus came out to the waiting lobby as soon as my vehicle was ready. In the past I had to go and ask if my car was ready because it seemed to be taking a long time. Marcus told me up front that it would be a couple of hours but he got me out in about and hour and half. Great job Marcus!

UPDATE: After Max, a sales manager, reached out to me about my issue, he offered, at no cost to me, to have my front bumper swapped out with a new one. This morning I took my new car in and the agreement was honored. I'm not only grateful but impressed with the lengths this dealership went to provide customer service and make my issue right! I will continue to seek service here and recommend them to anyone interested in a Nissan. I wanted to take time to drive my new car around before giving feedback and I feel enough time has passed. Everything about the purchasing experience seemed pleasant. Overall I was satisfied with the service I received and have been satisfied with the overall driving experience in my new Nissan. It wasn't until I took the front license plate cover off, days later, that I became very disappointed. I wasn't informed that holes were made in the grill by screws to hold the cover in place. I was under the impression it was held in place by some other means. If I had known this before my purchase, I would have addressed it. So, now I have a new car with two ugly holes in the front grill and I feel very disappointed.

I had an EXCELLENT experience at the Chandler Nissan service center. Dustin was above and beyond helpful, accommodating, respectful, and friendly. I have been taking my 2006 Titan to Chandler Nissan for 15 years and ALWAYS have EXCELLENT service. This time was no exception. I have 100% confidence that when I bring my truck to Chandler Nissan that the work will be performed properly and that I will be charged fairly.

Great service and attention to detail!

By far my expectations for the truck that I purchased was really great I was really satisfied and the salesman Joseph cola was really excellent and helping me with my purchase he was kind and really knowledgeable of what I was looking for and I would recommend family members and Friends to AutoNation Nissan in Chandler definitely it was a great experience and I am very satisfied with my truck so thumbs up to AutoNation and Joe cola thank you very much.

Customer since 2014. Service department always takes good care of me.

Thanks Ian for all your help! I will hands down recommend you and your team. Awesome Customer Service! Thank You!

My experience was great. From Andre to Mark-Conrad and Jered they all were amazing. My decision to buy a car and the purchase all happened in a single day. They all had my back. Conrad answered all my questions and Jered got me my ideal monthly price and he even went above and beyond for me. Mark showed be all the best possible options.. Andre patiently walked me through all the best possibilities I can do right now.

David Reznick was extremely helpful, knowledgeable, understanding, and funny. He took the time to listen to my needs and make sure I walked away happy!

Excellent service!

Great service and sales department had me out in 2 hours.

Michael Hyatt was my sales associate. He was excellent. He surpassed my expectations. I would definitely buy from Autonation Nissan Chandler again in the future.

Called my service rep Julio Abraham, he scheduled my on the day I was looking for. Show up on time and was taken care of right away and he review the service I needed was was told it would take about two hours and thirty minutes. Two hours and fifteen minutes later was told my car was done. It was nice and clean and ran like a new car. Great service as usual. Thank you Julio

Been here a long time. My two cars Sentra 2006 and Altima SR 2020 is serviced here. I am contented.

Salesman was awesome. Not pushy at all. I never felt “pressured” to make the purchase and was very flexible considering I changed vehicles I wanted to purchase in the middle of it all.

I used to get great service here. But theres been a lot of change over with service advisors. I used to feel that the price difference here was worth it for getting the knowledge of a nissan technician. But the last 3 to 4 times its been average to disappointing. The last time in, one of the rear windows was stuck down. After charging me $130 to "diagnose" the issue I was then told that a $500 part plus 2 hrs of additional labor would be needed. Then when I asked if they could please just put the window up and unplug it so the window no longer rolled down I was told that they couldn't guarantee they could get it all the way up and that of be charged another 1 to 2 hrs of labor. I took my car elsewhere. Was charged $80 and the window is up with no issues. I'm sorry but if it takes you 2 hours to get the window up when the door panel is already off then you are not an experienced technician. It was a terrible experience. I dont plan on coming back.

There was nothing that could have been done better! Everything was already way above my expectation!! So I guess I can’t post a new review but I recently just got another car a Nissan Rouge and like always they went above and beyond expectation. Mike Hauserman....you da bomb.com and Dave in finance worked really hard to get me the best deal! I appreciate you all sooooo much ❤️❤️❤️

Had a wonderful service. Great experience. Friendly and kind.

David Reznick was honest, answered all our questions, and made the process easy. I would definitely use him every time I purchased if I could. He is the reason for the 10 rating!

Great sales personnel, no haggling!!!

Mark Camou was very helpful and knowledgeable about the cars they had in stock at Autonation Nissan in Chandler and he went above and beyond what I was expected. He listened to what what I want in a car and made sure to keep in within my tight budget, when we found the car I wanted wasn’t available for sale yet, he made sure to keep in contact with me so I could test drive it as soon as it was sellable. He wasn’t pressuring me to buy any specific car and that was the first time experiencing that at a car dealership. My fiancé went up with me and he enjoyed his experience there as well and is planning on coming back when he is ready to get a newer car. I would recommend everyone I know to see Mark at Autonation Nissan in Chandler.

My sales person, Terry Kruse, was Awesome!! I knew what I wanted and he did what he could to find it for me, quickly!! He was knowledgeable, and patient with all of my questions.. He took his time showing me how everything worked on my new vehicle. I am very pleased with my purchase!!

Kristopher was very welcoming and professional. I would recommend him to anyone who goes to autonation Nissan chandler. Thank u for providing good service.

My wife and I recently purchased a vehicle from here. We had our own financing and it took a couple of days before we got our check from our personal bank but they allowed us to take the car with dealer plates until then and obviously after signing all the title/sale documents. Upon driving my wifes' vehicle I noticed an odd sound when going over bumps and immediately brought it to the attention of my wife. The car would also slightly pull to the right as if the wheels weren't aligned. So we scheduled an appointment to come in on that Saturday about 2-3 days after taking the vehicle home. My wife let our sales rep (who was awesome) and another gentlemen take the car on a test drive to where the other gentlemen told her they didn't hear anything. He offered to allow her to take him and show him what she means and she did. He noticed the noise and told her that it's normal for Volkswagen Tiguans to make that metal on metal grinding noise when going over bumps because they are so light. She came back into the car with me and immediately told me. This is a 2015 car - maybe I'd understand a 2002 older vehicle that has excessive wear but not a 2015 and it is not normal for any car to be making a metal on metal grinding noise when going over bumps PERIOD. So I immediately go inside and ask who helped my wife out, the guy immediately announces himself to which I ask him what exactly his experience/knowledge is with Volkswagen cars seeming as this is a Nissan focused dealership to which he tells me that his ex-gf had a tiguan and it made the same noise. Your one experience with your 'ex-gf's" car is what you are comparing every volkswagen vehicle too?! Absolutely unacceptable. I immediately asked him if he was a mechanic and he stated no. Why did I just bring my car here under the assumption a mechanic is going to look at it when in reality a SALES REP who has NO KNOWLEDGE on vehicle maintenance is giving MECHANICAL ISSUE advice?! I immediately get frustrated and they get a tech who confirms the front end Struts need to be replaced and to bring my vehicle back on monday to get this done. Thankfully the mechanic who I spoke with on Saturday knew and heard what we were talking about and immediately said the noise was not normal. I personally drive a 2019 Nissan that needs servicing and wanted to possibly get my wife's vehicle tinted after purchase as well. I was under the impression that based off the sales experience it would be a long-standing relationship but after the incident with our vehicle concerns being completely mishandled I personally don't want to ever do business with this place again. Thankfully our vehicle comes with a 90 day warranty in case of any issues but I really wish this was handled better. Then when bringing in the check after picking up our vehicle from repair no one was available to help us or seemed to bothered to help us. The financial department gentlemen who got us our temp plates was very nice however after printing the plates off for us no one knew what to do next and another gentlemen literally asked me, "Okay so you don't need anything from us" Like okay, do you not want these dealer plates back that you put on our vehicle? He prompted another sales rep to put on our plates who was incredibly nice. But the blatant disregard for customer service after the purchase was very disappointing to say the least.

Very surprised I was able to get a appointment within 15 mins. Receptionist was friendly and helpful. Dustin (service advisor) was professional and accommodating.

I just recently bought a used 2014 Nissan Altima. I called the service manager Boyd and discuss with him some services that I would be needing. he said that he would sit down with me and review the Carfax and go over everything and what's next to the service and help take care of the car for me. I needed a new key fob and key so I came back to him to get that program today. They took the car right in programmed the key fob and cut the key then took my car and washed it. I wasn't expecting the wash job but they did an excellent job with everything. I also want to add that there were no salesman just standing outside the doors lined up walking to you to sell you a new car. So happy with them when my wife is ready to replace her SUV will be going there first. Dave B., Arizona

Billie was exceptional,

Tyler is always clear, helpful, professional and friendly.

Great to work with!

Leasing a vehicle for the 1st time in over 30 years, what a positive experience and overall difference in the process! We were in and out the door with a new car in what must have been less than 2 hrs., all thanks to our salesperson, Billy Nietzsche, and his desire to make sure we were thoroughly satisfied at every turn!

Dear AutoNation Executives: This letter is to complain about service I recently received from a AutoNation Nissan Chandler Arizona . This complain is for canceling my warranty service because I sold my car and Finance Service person DAVID WORKMAN had been putting me on a loophole for weeks going into a months now and counting . I left multiple voice mails and message on his answering machine along with salesman’s on the floor, and his excuse saying he didn’t receive any of my message what a BS. I can understand if I left one then yes but 5 voice mails and messages service with AutoNation floor sales . I find out how to deal with a problem I’ve had to drive 45min to an hour occasions for the same issue and giving me a same excuses. Each visit, I was told it was a different problem. So now I am writing to let you know your service is unprofessional and very rude at times dealing with your service advisor Finance DAVID WORKMAN on this matter. Needless to say I am quite frustrated with AutoNation and its service department. I expected a much higher level of service from your company, and I am quite disappointed & Angry. Because of this ongoing problem, I will be informing friends and family of this service with AutoNation as a whole and to reconsider before buying a vehicle from any AutoNations.

Dear AutoNation Executives: This letter is to complain about service I recently received from a AutoNation Nissan Chandler Arizona . This complain is for canceling my warranty service because I sold my car and Finance Service person DAVID WORKMAN had been putting me on a loophole for weeks going into a months now and counting . I left multiple voice mails and message on his answering machine along with salesman’s on the floor, and his excuse saying he didn’t receive any of my message what a BS. I can understand if I left one then yes but 5 voice mails and messages service with AutoNation floor sales . I find out how to deal with a problem I’ve had to drive 45min to an hour occasions for the same issue and giving me a same excuses. Each visit, I was told it was a different problem. So now I am writing to let you know your service is unprofessional and very rude at times dealing with your service advisor DAVID WORKMAN on this matter. Needless to say I am quite frustrated with AutoNation and its service department. I expected a much higher level of service from your company, and I am quite disappointed & Angry. Because of this ongoing problem, I will be informing friends and family of this service with AutoNation as a whole and to reconsider before buying a vehicle from any AutoNations.

Michael R. did a great job I felt that he was actuality trying to help me buy a car & not just sell me a car..I didn’t feel rushed or pushed into buying.

Perfect service, no hassle, addressed all of my concerns!

Always have great service here but today was an exception. I previously had given a 5 star review but that was before we had gotten home and noticed we were missing a cap after looking under the hood. We called and explained the issue and we were told to just go back and they would make sure we got a cap so we did but when we got there we had to wait about 40 min just for a cap that they had forgotten to put back on. We had already been there waiting for 3 1/2 hours (appt at 9 and cars were done around 12:30) just for an oil change and tire rotation on 2 vehicles and a brake flush on 1 of those vehicles so we were tired and figured since we had already called before we went back that it would be a quick, simple fix but that wasn't the case. I think that all cars should be checked over by someone other than the person that does the actual work so that nothing is missed.

Come in for a 50K check up. Turn out one of my motor mount was broken. Julio was able to get it all taken care of just couple of hour. I can't ask for more, thank you AutoNation Chandler. The truck is just amazing, fit its name Titan.

Made me feel very comfortable, explained what was going on with my service, kept me updated.

The workers there are so helpful and polite they will go out of their way to make sure you drive off with the car today. Both Sam and Maria rocks

Great customer service and selection.

Pat Gallaher was the best

I bought my Sentra there in 2016 and have used the service department for all the work. Julio at the service department has been my service advisor. Julio and the whole department have taken care of my car from new tires, regular maintenance and new batteries. He tells me what needs to be done now and what can wait. I would highly recommend them! :)

Our experience at AutoNation Nissan in Chandler could not have been better. John Moss and Brandon Bryant found us the Rogue we were looking for and delivered on every promise they made to get the car to us before we left back to Colorado. Every step of the process was made easier thanks to the knowledgeable staff. Our finance manager, Eric Torrez was great. He had us in and out in no time and made sure we were comfortable with the purchase. Thank you all for all the hard work and effort you put into getting us the car we wanted.

This was hands down the best car buying experience ever. John Moss and Brandon Bryant went above and beyond to get us the car we wanted. Eric Torrez made the paperwork a breeze and it seemed everyone in the store stopped by to congratulate us on our purchase.

The best car buying experience you can have. John, Brandon, and Eric delivered on every promise.

I have been a customer of Nissan since I purchased my first Xterra in 1999 (California), and have owned nothing but Nissan vehicles since then. I called Nissan AutoNation to schedule a maintenance check for our Maxima, and was received by a most pleasant and informative gentleman who took the time to answer every question. Marcus Andrews made sure to cover every possibility BEFORE my arrival the next morning. Great start ! I arrive at Nissan the next morning, albeit 15 minutes late, but that does not change the customer service I enjoyed AT ALL. While Marcus was tending to another customer, Boyd jumped in to begin the process of caring for my car. Everyone was quite welcoming. Once Marcus was available, he quickly entered all pertinent information into the system and got my vehicle into the service queue. I reminded Mr. Andrew's that I would need a shuttle back to my home, and he assured me that my name would be called shortly for my ride. It was indeed. It gets better: Michael Martinez was my driver that morning, and I cannot sing his praises enough ! Such a refined, young gentleman, and excellent ambassador for AutoNation Nissan. I suppose his Father is proud of this quality human. For my return, I was escorted back by Josh, an expert on landmarks and hotspots in this area. I thought my morning ride was great, then this excursion back to the dealership was supreme. SCORE ! Upon my return to Nissan, Marcus reviews EVERYTHING with me. Wait, I wasn't charged for work I didn't expect ?? There are no hidden fees ?? Truth is, I went in thinking I needed a brake job, but thanks to honesty and integrity - uncommon in today's world- I was told that the car was in great shape and required only an oil change. As an added bonus, I received a discount which made my expense minimal. Whatever template AutoNation Nissan uses to run their business should be implemented by ALL companies. I WILL be using AutoNation Nissan for as long as I am here. People like Marcus, Michael, and Josh are a primary reason. Another reason? Honest customer care. If you read my review and think this is all fluff, contact me personally. Thanks to all at AutoNation Nissan !!

The sales people and underwriters are extremely helpful and courteous. They really work for the people they sell too. Will definitely recommend!

Pat and Boyd were amazing. Pat went above and beyond to help me with my new car. Everyone there was very friendly and helpful.

Met all my expectations. Listened to my description of what I was experiencing and followed through with checking all out.

I don't think they are good. I don't think they even checked my car properly. Might not go there again

The chat person literally would not tell me if a car they have on their website is available still without giving them my phone number or email. How does that make any sense?

Great work, very satisfied!!

Fantastic

The guys are great here in the service department! Very attentive and friendly in the AM too, thanks Pat!

Washed the car and fixed scuff on wheel

Service department is top notch.. I usually never buy tires from the dealership. But they price matched tires from discount tire and even included free road hazard..

While the purchasing process was as expected, it is the lack of service and communication after that day that has been awful. I highly recommend you choose a different brand of dealership, if you really need to go to an autonation I suggest you go to the one in Tempe or ANYWHERE else. Lies and deflecting responsibility is the best that can be said of their financial services. It started with them getting errors on my personal information sent to the company that took my loan, creating a mess I had to fix multiple times with the bank. Then after calling and leaving several messages for 2 months, asking them to update me on canceling my trade in's registration, I never receive a call back. Finally I use the chat bot asking someone to tell me what is happening. A finance manager calls and tells me not to worry, they paid the refund directly to my loan company because that is their policy. Ok, didn't realize they did it differently than previous dealerships. Except they didn't. He lied and I proved it by showing my payments were the only ones made. Suddenly their policy was that the owner now cancels it. Yet the finance manager on the night of purchase said the only thing I needed to do was cancel my gap insurance on my trade in, no mention of registration which why would they when one moment it's, we pay it to your new car and the next it's no you do it. So what do I do, I call the MVD. And this is when I learn more news about their lack of service. They chose to skip the registration process because they also skipped the title process, so I had a car on their lot for over a month registered and titled to me. I regret doing business with their dealership, and want to warn others to steer clear. If you're wondering what happened after that, the manager I spoke to previously waited until I found the amount I'd paid, after saying he'd make it right, to ask where the money went. Yes, great question "WHERE IS MY MONEY" what is the resolution when your team messes up? When I call for months and you refuse to respond? I got screwed that's what happened. Stay away from this place.

Very happy with my experience at AutoNation Nissan Chandler salesman Brandon and financing Eric we’re very very knowledgeable and helped me every step of the way through my process of buying a new car.

Service was faster than expected and I was informed in great detail about everything that was done to my vehicle and also on what is needed for future visit

Really great customer service here. Good selection on vehicles

No problems. All want fine. Car was cleaned before returning.

They went above and beyond to make sure that I left 100% satisfied.

I bought a Honda Civic 2 months ago with them and 2 weeks ago i started having problems and had to replace my transmission! Be careful when buying from them! Now i can’t do anything about it because I’m stuck with the financing!!

Brandon was great to work very funny and great to deal with they got us in to a 2020 Nissan kicks and we love it thank you Guys

I brought my son's 2010 Frontier in to have 2 recalls performed and a L&O. I called ahead to schedule the visit and the girl on the phone was very detailed in her investigation of current recalls on the vehicle so I assumed you would have the parts to complete the work when it was scheduled. Dustin was my service advisor and had to call me to tell me it would not be done same day as they could not get the part. Needless to say, I was annoyed that all my planning was for nothing. When I picked the truck up though, Dustin did not charge me for the L&O since I had to wait an extra day - I was very surprised and appreciative of this gesture! I would have been satisfied with 1/2 off but getting it for free was above and beyond! You certainly surpassed my expectations!!

Great service! Thank you Marcus!

Great service, Friendly and Helpful. Thank you!

Excellent charging station here. Buy a Leaf.

Very pleased with the service my service advisor Jacqueline was very helpful would recommend her to anyone having service at AutoNation Honda Chandler.

Nissans are bad cars, the rumors are true. It wasn't always like that, but it is now. This dealership is quite OK. They helped me out more than once to get stuff repaired for reasonable prices by calling Nissan and talking to them. Buying the car from them was a pleasant experience. Still, the car itself is in the shop far too often. The dealership is OK, I would come back, if they sold a different brand of car.

Had to have a recall item serviced here. Great customer service. Smooth process.

I worked with Ryan, David, Sam, and Mia. They were all very nice and super understanding of my situation and did their best to get me the greatest deal they could. I'm glad I didn't settle anywhere else because now I have a new 2020 Nissan Kicks and I'm in love!!

Billy Nitzchke was so nice I hated that we might have to hit the big "No" button on the desk. But thankfully we beat up Ryan and got the deal we wanted. I haven't laughed this hard or enjoyed a car buying experience this much. Billy was an excellent salesman and fun to be around. Not once did it feel pushy and uncomfortable. David was also a pleasure to deal with at the end. Lots of laughs. Great experience. Thank you!

We thought about shopping in town or purchasing a Nissan out of town which we’ve done in the past, we are so glad we decided to go to Auto Nation. Brandon at Auto Nation Nissan is awesome he made our experience so easy was super knowledgeable and answered all our questions. I would recommend anyone who wants to buy a Nissan see Brandon!!!

I gotta say, these guys were absolutely worth the drive. For 4 months I’ve been looking for the right car at the right price. Went to maybe 6 different dealerships in FL, and each time I felt like chum in the water for money hungry sharks. My wife and I were absolutely sick of the haggling and BS these guys would make up pretending to care about you. I had done all the research you can imagine and knew if I wanted a good price on a used vehicle I would have to get it before February but I was going to be in Tucson all of January for work. Thought I’d give it a look and found one up in chandler, 1hr 45 min away. From the moment I called to ask about it, to driving it off the lot, and even with all my “what does this button do” questions after that, Joe Cola has been the coolest and most real individual I’ve dealt with in the last 4 months. Not only was I able to find exactly the car my wife and I have been searching for, but it was in better condition than any I had test drive prior to this one (seriously, like new!), but the service was actually a fun and pleasant experience! Joe even set me up with delivery to my house! All that, and you would think I had to pay more, when actually, this car, even with delivery, was out the door $6k cheaper than most of the other dealers and still $3k cheaper than the lowest I got any dealership to haggle, and Autonation just gave it to me day one! :) Super happy with Joe, Autonation Nissan Chandler, and with this whole experience. Happily recommend them to anybody! Thanks!

Billy was awesome! Helped me decide on a vehicle and got me an awesome deal

Because My Service manger Ian Thompson is the best service manager in the sore always looks out after is very friendly and makes sure I'm satisfied. Please take good care of him. He's a good man.

Sean and Billy are awesome took great care of me in the process of the purchase of my new rogue

Enjoyed the experience throughout. From online reservation through the sales process with Sam. Top notch throughout

I am a first time car buyer with hardly any credit and Billy and Brandon made this process so easy! They were patient with me and talked me through everything multiple times and explained everything very thoroughly and made me feel so comfortable and confident with my purchase! Thank you Guys so much I am so incredibly happy! You’ll be happy if you come here too!

Excelente servicio de todo el equipo que lidera Víctor Zarate. Gracias mil gracias.

Excellent customer service from Pat and Mia.

Awesome team !

Updated (and improved! :-) ) I was contacted by the dealership. They responded to my complaint and figured out how to "make it right" for my inconvenience. I was more than satisfied with the support level they provided after the follow up. My original issue was resolved when I replaced my cabin filter myself and there are no issues remaining. Problems happen to everyone... The difference between a bad company and a good company is how they handle problems. AutoNation did a good job and I plan on using their services again. Would Recommend! Old Review: Had a problem with the cabin filter after 60k mile service but not before. Tech took dirty filter out and reinserted backwards full of dirty leaves. Tech advisor said nothing on the ac system was touched. Service report said filter needed replacement. Removed filter and blew out leaves. Corrected issue. Disappointed by service level.

The team was extremely helpful and the parts department helped me find a single valve stem cover that was lost at the Free Tire Check...it was an awesome experience from the AutoNation Nissan Chandler team.

Marcus made the experience easy and easy less stressful than expected.

I recently bought my first car, a used 2015 Nissan Sentra. It had a few issues, so I brought it in to get fixed under warranty. Tylor was super helpful, he kept me in the loop while my car was in the shop, and made sure all my concerns and questions were answered. Thanks Tylor!

Would highly recommend car salesman Aaron Dennis. He got me exactly into the Titan I was looking for. He was pleasant from the get-go, and worked hard to get me the Great deal I got! Thank you Aaron, and Thank you Autonation Nissan! We are a Happy Nissan Family!!

This place is the greatest car dealership I’ve ever been to, and I would recommend to anyone looking for a vehicle to come here. The service department is excellent and everyone here genuinely cares about creating a great experience for anyone who walks through the doors.

great time with great people Eric Torres took great care of me and made sure that I was super happy by the time I left! Two weeks later I had a little issue that my warranty fixed right away! They even gave me a truck as a loner so I didn't miss out on a job I had to do. -sk

Great Team and quality of work

This location was awesome. I bought a car from Terry Kruse very help and informative and Sean Kilpatrick in Finance was amazing also. I didn't feel pressured and understood everything.

I don’t usually leave reviews & rarely give 5 stars. Our Service Advisor Boyd went Above & Beyond in Customer Service! Dealerships usually gouge you in prices for repairs. Our 2014 Nissan Altima had a problem with the CVT Transmission-turns out it needed replacing! A NIGHTMARE. Also it needed other repairs & service, detail etc. Boyd was able to get the transmission REPLACED under Warranty! All the other repairs were excellently done, it Rides & Looks like a New Car! Definitely will Buy my next Nissan here & recommend them to Anyone looking for HONESTY in a Dealership!!🌟🌟🌟🌟🌟

This by far was the best car buying experience I have ever had . John Sheldon is very knowledgeable and just great to work with! Max and David in Finance were amazing. I walked in the dealership and spoke to salesmen and walked out of there saying bye to friends! Great place to buy a car!

Best place to buy a Nissan!! Was treated like family and enjoyed the presence of David, Brandon Ryan and of course Victor! Thanks guys!!

Great service on my 2019 Nissan Murano. I purchased and service at this location. Thank you Team AutoNation Nissan Chandler for everything!

I bought a 2019 Murano from AutoNation Nissan Chandler, excellent service during and after the sales.

Helped a friend get a new car here. Decent people, for a car dealership. First visit we were all but ignored but came back with an appointment. Highly recommend calling first and getting the process started ahead of time.

Stepped up when I needed help great job

Marcus in the service dept was very friendly and explained details of the work being done throughout my visit. Everyone in the service dept were super helpful and friendly.

Muy buen servicio y Julio fue muy amable al momento que me presente enes servicio gracias por todo

Sam was the best. I would highly recommend working with him.

This is the only place I trust going, can’t wait to buy my next car! John Moss was amazing!! Will always recommend to anyone I know.

Hands down always a great experience at Autonation nissan chandler. We have purchased several cars for our household. No pressure! Dealership is Welcoming and Clean! Ian and John Moss were great on handling my service and sales questions. Mia was helpful and throughly explained all our finance paperwork.

Easy fun and reliable! Sean and Dave helped me with everything! Called in and got help right away to find the car I needed for my family!

Big Shout Out to the following: Tyler from parts and service and their whole management team in that department for everything they did for me and my versa to get it back on the road. Billy Nitzsche, David workman and their whole finance team for their dedication and understanding and helping me trade my car! I did not think it would be possible but they made it possible. I am so happy I am Nissan customer and even more grateful to be part of Nissan auto nation. Evalani

You sent a coupon for a synthetic oil change for @29.95 AFTER I paid full price for mine the DAY BEFORE? And why did it have to take 2 hours for Marcus to get my car's oil change? I have never had a 2 hour wait in my life for an oil change. My windshield fluid was filled and I was charged, but I didn't ask for you to do it. Told Marcus of the squeak in the front seat - he said the material needs to be broken in and the noise will stop. REALLY?!! NEVER heard anything so crazy as it did not squeak from the start, and no other seat squeaks/creaks.

Boyd was my service advisor. He is excellent and provides extraordinary service as always. He is the reason I cpme back to Chandler Nissan to have my vehicle serviced!

We started off with low hopes after experiencing other dealerships then we meet Billy at Nissan Chandler Autonation and he provided excellent customer service. Our experience was drama free and he was very helpful in helping us understand our options to get the best possible deal. Thank you Billy for making it a pleasant experience.

I wasn’t Able to leave 10 Stars Review, But, I want to leave the Best of the Reviews for Billy, Ryan & Eric! We were only coming to Check out a Rouge, Billy and Ryan were so upfront and made all quick and smooth Buying, then Eric the Finance Person finalized it all. Amazing Customer Service from All Three. A+

Excellent service and attention to detail by sales rep Joe Cola.

Very good place to buy your next car

Billy and Sean surpassed my expectations at this dealership. The thought of the "typical car buying experience" wasn't something I was looking forward to but these guys were so patient and kind on top of getting me a great deal on a new car. I have had experience in several Nissan dealerships and this is where I'll be coming back for years to come.

Michael was great so was Sean in finance. This is my second vehicle I have bought from this dealership. The service dept is also great.

Recently bought a 2020 Altima. Billy was so helpful and just an all around good guy. Everyone in finance was helpful from David Harmon to Eric Torres. Victor Zarate has an awesome team. It was quick and painless, and they treated me like family.

Husband got the car he wanted. Great salesman.

Boyd Hamilton understood my concerns and kept me informed of the progress. Excellent customer service. He will be the reason I continue to take my car in for service.

Michael Hauserman was so helpful. I first spoke to him on the phone where he listened to exactly what I wanted and needed in a new car. As soon as I got to the dealership, he showed me a few of the new Rogues with different options that we talked about over the phone. He was knowledgeable and very friendly throughout the entire process and I left with a new car that I absolutely love. I would highly recommend working with Michael when looking for a car.

I came here just to look a car and Billy and Sean are really so helpful and absolute best! They will show you a lot of options til you get what you really want. Thank you both you 2 are the best!😊

When I brought the car in, I had just had it professionally washed. I asked them not to run it through the car wash. My Nissan Rep said it was almost ready they were running it through the car wash. I told her, I told you not to run it through the car wash, she rushed out of the store to try and stop the washing. When she came back she told me they did not wash it, but that is not what I observed. They had ran it through the car wash. How did I know? When I walked up to the car in the bay, there was water dripping under it in several locations onto the bay floor, and water was running off the back window wiper. So there went my $40 car wash for a cheap running it through a machine wash which I do not consider very professional compared to the job I had done. :(

Highly recommend, outstanding service, professional and polite.

My husband and I recently bought a pathfinder and our sales representative Aaron just blew us away. He went above and beyond all expectations we had making sure we got the vehicle that was right for us and our family. Never once did we feel the pressure to get a vehicle that wasn’t right for us. He made sure we were comfortable with every step of the process and even made sure that we were happy with our vehicle after we left. Never have I had such a positive experience at a car dealership. We will definitely be coming here for all our future vehicle purchases and needs.

I was blown away by the professionalism and customer service I received at Auto Nation Nissan in Chandler. Aaron got me a great deal on my Nissan Pathfinder, and was able to answer any and all questions I had throughout the process. Aaron and the Auto Nation team made us feel like we were family. I would highly recommend them to anyone looking for a vehicle, and will go back there for future vehicle purchases. Jose G.

Pat was fantastic. Great service, great attitude, helped to make a great impression. Thank you!

I took my Sentra to AutoNation Nissan at Gilbert and the 202 for some warranty work. My service advisor was Marcus Andrews who got me in without an appointment and got me back on the road in under an hour, with a car wash to boot! 5 star service.

Local auto nation at east valley gilbert.

The gear shift in my 2019 Frontier was locking in park. Called them up, and Kyle and Victor were great. Easy drop-off, easy pick-up, and no hassle. This is the second used truck I've bought from them and will continue to do so.

Tylor was great and took very good care of my needs. My car is running great

My service advisor, Shantel was very pleasant and easy to work with. I will be using her expertise and Nissan Chandler in the future for all my service needs.

Super helpful

Ian was awesome. My vehicle was ready earlier than promised and everything was taken care of perfectly.

Billy and Brandon were amazing! Worked super hard to find me exactly what I wanted and helped me get a great deal! We are very pleased with the customer service we get each time we visit this location!

Great service and great people working to get you in the car you want. Recommend to everyone looking to buy a new car.

We found some AMAZING deals online and went in and had the best experience! Sheldon was the BEST person to work with and made the experience so easy and painless. Thank You!

Our sales agent ( Mark), was a geuinely nice person. Very personable while keeping very professional. He made our buying experience a ggod thing, and we appreciate him very much.

The work was done well, however, the service rep didn’t tell me that the air filter/cabin filters needed to be changed. I would have gotten them done. I read it in the paper later. Also, they didn’t vacuum the back seat/floors. Maybe that’s not included in the car wash. I don’t know. Also, he kept calling me “my dear” multiple times. I have a name and I’m not his dear. It was overkill 🤷‍♀️

Billy was very helpful through the whole process of purchasing my new vehicle he's awesome. I highly recommend Billy and Sean.

Terry made the process seamless. I bought a Chevy car against my love for trucks. Terry was helpful and responded to every question I had in seconds. Took the car for a test drive and it drove like a dream. Terry was perfect in allowing me to engage with the car without pressure to buy now. Ultimately I chose Auto Nation because of my experience with Terry and the quality of car I purchased. It is a beautiful ride!!!

I HAVE GOOD EXPERIENCE ALL THE PEOPLE WHO WORK THERE ARE VERY UNDERSTANDING AND VERY NICE

I try not to post negative reviews however this visit to your service center started really well and then went downhill very quickly. My 2013 Nissan Pathfinder has been into your shop many times probably most notably for a CVT transmission recall where the transmission was replaced. While the team did the work they dropped my vehicle on the lift and cracked the oil tank which also had to be replaced. That was all fine as the shop took care of all of those repairs outside of damaging my vehicle. For this recent visit I dropped off for diagnosis at 7:30 am. After many calls to the service advisor Dennis and no call backs I just showed up at about 5:30pm to find out what was going on. The diagnosis was that my 3 year old transmission that was already replaced under recall was defective again and it would cost over 7grand to replace. My car was not washed and they didn't have time to go over anything else as they were also training a new person. I asked if anything could be done as the new transmission should last longer than 3 years and they simply stated sorry I wish I could do more. Needless to say I was upset. The service advisor did not charge me for the diagnosis and also told me I could come back anytime for a wash. He was very nice and the diagnosis/transmission failure was not his fault however the poor communication was. This will keep me from ever purchasing a new Nissan and I will be sure to let everyone know the experience I have had with the faulty CVT transmissions placed in Nissan vehicles. I am in the market for a new vehicle for my daughter and this experience has made my decision much easier when looking at Nissan as this company is now off the list. Please stand behind your product to gain more customer base and ensure a higher stock price for your consumers.

Spencer is amazing and i will continue to buy from him.

I've never had such an easy car buying experience. The staff was friendly, and the atmosphere wasn't that of any other dealership I'd been to. I want to give thanks to Billy Nitzschke. He's clear, concise, and to the point. Very straight shooter.

No one enjoys the car buying process, but when you find what you want at a great price, you go for it. We were very happy with the selling and purchasing process at AutoNation. Billy is a rockstar. He was honest; he was thoughtful, and really is excellent at what he does. It did not go unnoticed that everyone works as a team to get things done, to get you on the road faster. It was a great experience.

Terrible human beings! Damaged my vehicle during service and they don't even acknowledge it. OEF/OIF Veterans should avoid business here at all costs!!

Pat, my service adviser I’ve known him since I bought my first Nissan, which was the Altima back in 2009. I always have him service my car even when I got the Murano. He always suggest the best advice for my best need.

Whenever I mention what needs to be checked I’m told it’s checked and after picking it up the next day I’m needing to bring it back in again because they never fixed the issue.I may be a woman, but I’m not a dumb one I was raised by a mechanic

Went in for service. Had 2 leaks in tires. I specifically told the SA which tires they were. If you check my service ticket, it does not state which tires. Couldn't find the leaks. Husband removed my tired and found the leaks and fixed them. Service Dept. told me I needed new tires. Checked the battery and told me I needed a new one. I was supposed to get a readout with my ticket. I did not. Did an oil change and forgot to reset the computer system on my car. Drove 40 miles to go to this dealer. Was not about to go back. Called in and spoke with service advisor who told me if I went to a local auto zone he would walk them through it. Did not offer this to me. I went to my auto zone who advised me to go to You Tube to find out how. I did it myself. Then I get an email 2 days later informing me that I missed my scheduled service appt. Last straw. I called in and lady assured me that she would remove my email from her list. Then this morning, I get another email. So, this is what I think of your service dept. I will not come back to you, at all. If they can't get these small things right, how can I trust them with larger issues that may come up with my car?

Ian is awesome! Very efficient, knowledgeable, and friendly. You'll definitely feel like a priority here. Great customer service experience and interactions with all the staff. Highly recommend this dealership!

The ignition key finally locked for good. We got our car there. You had it a day and Ion said we might as well pick it up they couldn’t find anything wrong with it. Well I drive for Velo taking clients to doctors & hospital visits. So that answer wasn’t an option. We talked to the technician that was working on it and he said it never locked on him. He asked if we changed the battery on the key holder recently. I said no. He changed it and that was why, for a few weeks I could get it to unlock with time & patience. The battery was getting weak. Thank God you have a technician, that, not only goes through your computer tests. BUT ALSO has the knowledge to think for himself. I now feel safe, going back to work using my car, with out thinking I will be stuck out in no where’s land. With out cell service of course. Please look into the technicians name and buy him a lunch on a job well done! Donna Bennett

Came here for a specific vehicle and expectations on how i wanted my process to go. Billy and David exceeded those expectations then some. No pressure and I’m leaving here with my 2019 Optima and I’m excited !

Went yesterday to get some service done on my infiniti. Have been here several times and they have always done a great job. But I decided to look at some new cars. I ended up working with David R. from the sales team. He was professional, knowledgeable and patient with me while I changed my mind 10 times about what car I wanted lol but I couldn't believe it when they hooked me up with my beautiful 2020 Nissan Murano SV in Black. Thank you David and the finance manager for working hard to get me into this car. I hope the management sees this review because you guys are awesome!!

Friendly and professional staff! Loved the text updates! Very convenient location too! Pat was awesome!

I visited this dealership initially to sell a car I no longer needed. I was given a quote before the dealership Visualized the car that was fair. They never tried to deviate from their initial offer. Accepting the terms of the offer I left the dealership with a check in hand. Two days later I reached out to them with a second vehicle also getting a reasonable and fair offer. It was then that I accepted and decided to purchased a used vehicle. The process was simple, straightforward with no back and forth counter offers. I?m extremely satisfied with the way I was treated. After all transactions I walked out owning a vehicle without a loan and even a little cash in my pocket.

I had a great experience there at autonation Nissan. Help me choose the right car for me financially and to my liking.

My experience here at AutoNation was superb, from the second i called til i walked out the door. You all exceeded my entire expectation of what i anticipated happening. The scheduler, my technician, the friendly team walking around that I came into contact with, the clean store, the promise to be honest about the work needed on my truck. This will be the only Nissan dealership that I come back to from now on.

Excellent Customer Service as usual. Pat G, my service advisor, always treats me right.

I had a very good vehicle purchase experience. Sales and Finance were exceptionally helpful and courteous. I felt no pressure in purchasing a vehicle. This is my second vehicle purchased at this location and i am looking forward to returning for future business.

I bought a vehicle in May 2020. I bought the vehicle out right. I was told my paper title (that I paid for) would be mailed to me. It has been over 2 months and I haven't received anything. I reached out to Auto-nation Nissan and just kept getting the run around. Apparently the state is no longer mailing out paper titles. Which is fine I get they have no control over that. My problem is they never notified me. When i call to follow up I get a different answer from each person.. I feel that this Big corporation should have had better process to handle this. Its been 2 weeks of me calling and I am no where closer to getting my title The information I was given to get it online doesn't work (they are aware of this). I am being told to go to a third party DMV and pay again for my title. I asked for Corporate follow up and the General Manager to reach out. This has yet to happen.

I needed a second car for commuting and wanted a good reliable and affordable used car. After a couple of days of intensive on-line research, I came across the AutoNation website. I reviewed all the vehicles makes and vehicle prices within my price range and was not satisfied with any of them until I opened the AutoNation-Nissan website. The AutoNation-Nissan website had a good selection of used vehicles with low mileage and fit within my price range. I made one phone call and was put in touch with AutoNation-Chandler, which had the most cars on their lot for me to look at. When I arrived sales associate, Terry Kruse was waiting for me, and already had one car of interest ready for me to review and test drive. Terry also showed me two other cars that I may be of interest. All the vehicles were one-two years old, low mileage, and in great condition. I chose the Blue 2019 Nissan Versa sedan, and I was very satisfied with the deal Terry presented me with. Terry was great to work with, he had a great personality, and pleasant to talk with while being very professional. Terry then turned me over to sales manager Sean Kilpatrick. Sean was just as pleasant to work with as Terry, and with a personality that made me comfortable. Within a short period of time, Sean had all my paperwork printed, explained to me in detail, signed, and I was on my way with my new used car. Both Terry and Sean found me the used car I was looking for, an almost new, reliable, and affordable used car. I am VERY HAPPY with AutoNation-Chandler, their customer service, and my new used car; I will highly recommend them to my friends and family.

I needed a second car for commuting and wanted a good reliable and affordable used car. After a couple of days of intensive on-line research, I came across the AutoNation website. I reviewed all the vehicles makes and vehicle prices within my price range and was not satisfied with any of them until I opened the AutoNation-Nissan website. The AutoNation-Nissan website had a good selection of used vehicles with low mileage and fit within my price range. I made one phone call and was put in touch with AutoNation-Chandler, which had the most cars on their lot for me to look at. When I arrived sales associate, Terry Kruse was waiting for me, and already had one car of interest ready for me to review and test drive. Terry also showed me two other cars that I may be of interest. All the vehicles were one-two years old, low mileage, and in great condition. I chose the Blue 2019 Nissan Versa sedan, and I was very satisfied with the deal Terry presented me with. Terry was great to work with, he had a great personality, and pleasant to talk with while being very professional. Terry then turned me over to sales manager Sean Kilpatrick. Sean was just as pleasant to work with as Terry, and with a personality that made me comfortable. Within a short period of time, Sean had all my paperwork printed, explained to me in detail, signed, and I was on my way with my new used car. Both Terry and Sean found me the used car I was looking for, an almost new, reliable, and affordable used car. I am VERY HAPPY with AutoNation-Chandler, their customer service, and my new used car; I will highly recommend them to my friends and family.

Very friendly staff and quick service. Will definitely be my new service dealer

I bought a brand new car(Nissan Sentra) in January 2019 and it has nothing but problems. The AC went out the first month. The break switch has been broken twice. A new car should never have any problems and Nissan has done nothing to be helpful. I will never ever will buy another Nissan again in my lifetime.

Bought a brand new car and all it does is break down. Nissan does nothing to help. Will never ever buy another Nissan in my lifetime. High disappointed!!

We always get the best service at autonation Nissan. General manager Victor Zarate,& Ian our service advisor and Micheal our sales man has been nothing but perfect with us each and every time, Mia, and Eric as well did an awesome job in getting our papers signed and going over any and all questions we had. Your general manager Victor Zarate is the best of the best that is why we continue to go back over and over. You are always made to feel just like family! They are the best so if you are looking for the best deal with the greatest family go to Autonation Nissan!!! They are simply the best!!!!

The customer service was great until I advised the sales reps and finance reps that I had my own financing outside the dealership. Day one I had to wait over an hour of a purchase order that should have taken 5 mins. The reps tried to pressure me into ditching the outside financing for their financing and made it seem that I wasn’t getting the purchase order unless I let them try to do in house financing when I told it’s not gonna work. The advisors/reps realized I was right then took forever to get me the purchase order. Communication after was good in the sense of checking in with me waiting on the loan company but to hold the vehicle I was told there was limited options available and it was originally well if we can’t get the loan number we can’t hold the vehicle. Then it went to I need to come in to sign the purchase order to hold the vehicle. So I come in to sign the purchase order and I waited around for another hour only to be told I didn’t need to sign anything and they would just put a sold sign on the vehicle and put it in the back. Then the day I got all my loan paperwork complete they decided to give great customer service by bringing the vehicle and letting me take delivery under the use of the dealers plates until I came back in a couple days to do the final transaction and registration paperwork. So I had an appointment for the Friday at a certain time to do the paperwork. Upon arriving at the dealership I had to wait 1.5 hours before I could finish the paperwork with the finance department when I had an appointment. I then advised the sales rep of an issue I found while I had the vehicle. I showed him the issue and he said oh we will call you tomorrow to set up an appointment to get it looked at. Never got that phone call. Overall the customer service was a rollercoaster going from we want to help and work with you to let this man sit around and waste his time. I probably will not do business with them again.

10/10. Blake is an absolute rock star with his genuine service and helpfulness.

They really don't care about you here. They don't answer their phones (you just get looped through their phone tree no matter what selection you make). They gave me a list of "recommended" repairs that I passed on, and when hubby called to pay they went around me to try to get him to approve the additional work. Lost my paperwork. Super rude lady at the checkout. And then when they send a survey asking for feedback and tell me to contact their Owner Loyalty specialist the email has an autoreply that she isn't accepting emails (indefinitely). Go somewhere else where every step of the process isn't painful and where they actually care. It's funny though because I've tried to air my grievances directly with the dealership but get nowhere so when they keep sending me emails asking me to share on a public forum I finally gave in. Perhaps they need to revise their auto response to see how a person responds to the survey before they ask for public feedback.

thank you so much to Sheldon, Sean and Colton for their help. I have had nothing but bad experiences with dealerships until I came here. You have all helped our expanding family be more comfortable and given me an independence you can't understand. I am truly grateful to all of you.

I have waited a long time saving money to buy the new car of my dreams instead of always settling for the best deal and price I could find on a car just to meet my needs. This time I’m holding out for that dream car and John Sheldon is making it happen for me. He searched to find exactly what I wanted and found just one in Las Vegas. He has made arrangements for that car to be transported to the Nissan Chandler location and is bringing it to my home once it arrives for me to drive and complete my search. This will be my 4th Nissan, and John will have my business for life. I was working with another Nissan dealer that was to bring the same car for me to test drive and after waiting all day received an email saying they couldn’t make it and would have to come another day. I was so disappointed so they lost my business and I only went to Nissan Chandler just to see What they might have. John was so patient and understanding and I can’t recommend him enough. If you are looking for your dream Nissan give John Sheldon a car you will drive away with a big smile on your face in your dream come true just like me. Cindy L

I went in to buy my first car and Michael made it super easy for me and helped me find the best car for me! 10/10 recommend.

Max Harmon did an outstanding job helping us find the best deal and finding us the right vehicle that we wanted. The facilities did an amazing job with social distancing and cleaning down the common areas.

Victor is a stand up guy that truly believes in customer service. I had an ongoing issue with Autonation Nissan Tempe and once he got wind, within a couple hours the Tempe location cut me a check to resolve my issue. This was an issue that had nothing to with his dealership, I didn't buy a vehicle from his location, he could've just brushed me off like the Tempe location did. He did not, and as a stand up guy, someone who still cares and believes in customer service stepped in and resolved an ongoing 5 month issue in 2 hours. I will start here with Victor when we start our next vehicle search. If you want real customer care even well after you sign on the dotted line, buy from here! Thank you Victor!

My second purchase from AutoNation Nissan Chandler and another great experience. Victor and Max have gone above and beyond to assist in my purchase. They are so patient and give you the space you need but stay accessible for you. Thank you again to you two and the AutoNation family.

I just started leasing my second car from AutoNation Nissan Chandler and I’m so happy I stayed with them! The help in incredible and they’re all amazing! A special thanks to John Moss And Patrick McDonald for going above and beyond for me and making sure this was a great experience all over again!

Excellent customer service by Billy, Sam and the lady from finance. They went the xtra mile to make sure I was happy with my new Rogue 2020 vehicle.

I recommend going in there and asking for Victor Zárate the general manager!!!!! He is absolutely amazing and works magic 😁😁! I got the newest 2020 Nissan Sentra SR!! Thru it all Victor was so helpful and patient and worked his magic to get me the best deal 💯!!! Thank you Victor your so amazing!!!

Pat Golliher and the service team did a great job.

Had an amazing experience with Colton Wilson and staff at AutoNation! So kind and patient. Extremely thorough in presenting my options and helping me pick the best one. Made such a stressful process smooth.

Michael Hauserman is a star! His amazing personality comes out so effortlessly. We ended up purchasing a 2020 Rogue that was one of the most pleasant experiences with Michael in our corner. Thank you again Michael for all you did for us!

I received a certified offer for my car, took it to the dealership to be inspected, and they paid me exactly what I was quoted. The easiest car sale agreement and transfer ever. Highly recommend this service.

From the moment we walked in the door to the moment drove away in my new car we received amazing customer service and care. Michael Hauserman was exceptional, provided us with all the information we needed, and even played with our two year old while we filled out paperwork. I would absolutely recommend AutoNation Nissan Chandler.

Michael Hauserman was my sales consultant and made my car buying experience the best and easiest one ever! Max Harmon, the internet sales director was fantastic as well as Iron, the finance manager. I would highly recommend going in and working with Michael Hauserman and AutoNation Nissan Chandler!

Came in to just test drive the 2020 Nissan Versa and was able to walk out with one with an amazing price. Great customer service skills and was very pleased that Colton was able to help me stick to the price range I was looking for. Even having to come back and forth 3-4 different times, we were finally able to get it in my price range! Thank you so much Colton and AutoNation Nissan Chandler for this great experience! It definitely was a great Valentines/Birthday gift! Will definitely be back.

I arrived with a pre-approval letter from Capital One. It took over 3 hours to finance, despite my letter. Car had a broken windshield when I purchased it, it took over a month and a different dealership (and about 10 phone calls from me) to get it fixed. I have requested to speak with a manager since day 2 of this situation, we are on day 20 something and still no response. Probably the worst car buying experience of my life (6 cars so far, 6 lots). Stay away..walk away if necessary. Your time is too valuable to spend in this waiting room.

I had a good experience at AutoNation Nissan and Colton was a great help in getting me the car I wanted! Would recommend him to anybody looking to buy a car new or used!

Wanted to say thank you so much for AutoNation and Colton for making such a wonderful car buying experience for me! Love my new Nissan Kick that I got on Friday! 5+ stars will be telling everyone to come down to here for a car and to ask for Colton!

For the most part I give this dealership high marks. We purchased my Altima in 2016 and did not find the sales staff very friendly. This was four years ago possibly a lot has changed for the better in that department. The service department has always been a pleasure to work with.

the best serve service I have had in car care I have

Great vehicle and pricing. Difficult advance documents/procedures. It appears that contrary to state law, they did not re-title a used vehicle to name of dealership before trying to (re)sell it. Obtaining full advance documents remotely (by email) was often delayed, tricky, and contract communication was hit-or-miss. They are good with automobile knowledge, but the paperwork procedures seem to be compartmentalized. Example: My credit union required a scan of the existing title in order to confirm no liens and that vehicle was properly titled to the dealership. I was told that AutoNation is unable to comply with this - which caused me to be unable to close the loan I had already been approved for. AutoNation Nissan Chandler stepped in and "provided financing options," meeting the same terms I had with my credit union, but this rubbed me the wrong way - they were (effectively if not deliberately) non-complying with required legal procedures in order to get commission not only on the sale, but also on the financing. Privacy of the prior seller was cited as the reason to not release the title for verification, but the vehicle should have been titled to the dealership - so this felt like another red flag that this could be a questionable purchase. In the end, this is a reputable and large dealership - but they have some questionable practices especially as regards their internet-originating sales. Be advised they charge a $499 (very high) non-negotiable used car "documentation fee" which is their profit in addition to commission. The used vehicle I purchased appears to be in quite good condition, and the sales staff were very helpful, communicative (by email), and friendly. I flew in from out-of-state to purchase this vehicle and drive it away, so needed to feel good about the dealership from afar and see all documentation in advance before I bought a plane ticket. It was very slow and difficult (per previously mentioned compartmentalization of roles) to obtain documents for advance review, and the inability to provide proof of clean title made me extremely nervous (they did send a full and free CarFax, but my credit union advised this was not sufficient). I also performed my own separate vehicle criminal and lien check and found car to be free, so decided to risk the title non-compliance as the other information I had appeared to be positive. I can't say that I was entirely confident in advance, and did not feel good about buying a plane ticket based on the information AutoNation had provided. I asked for a proposed purchase agreement six times before it was sent to me. I decided to risk it, and fly out - seemed like a promising transaction even if there were multiple problems and possible fraudulent documentation procedures going on. Ultimately I chalked those up to inexperience of the sales people, disconnected from the title transaction people, who were themselves disconnected from the finance people. Even after having read and reviewed all documents in advance, the time spent waiting at the dealership for the final paperwork to sign and get out was quite long - several hours sitting at a table. After taking my gamble, it appears that the end result was a great vehicle with the same finance terms as I had brought to the table, but getting to that point was not particularly confidence-inspiring, easy or fast.

Having purchased far more cars than necessary during my lifetime, I have to say that this was probably the most pleasant experience that I have ever had in finalizing and completing a purchase. Sean Kilpatrick was absolutely outstanding as a salesperson; in addition to being a prince of a guy and knowledgeable salesperson, he went above and beyond to make sure that the car was ready on time with a few needed updates and repairs completed before I finalized the purchase. As a out of town buyer, the dealership picked me up at the airport (thanks again, Sean K) and made sure that everything promised was completed to my satisfaction before we finalized the deal. My highest marks to Sean for answering all of my "information hound" questions without once giving the impression that my requests were any imposition whatsoever, when I suspect that my quest for detail can be exasparating at times. Furthermore, there were unforseen, unavoidable issues with the dealership computer system not working on the day that I picked up the car, but the dealership appeared to take things in stride without rattling the cages of any of their clients that day. I am super-pleased with the car and service received at Autonation Nissan Chandler as being far and above that experienced at many other dealerships with the region, would definitely return for a future purchase.

I have already told several family members and friends that this has been the best car-buying experience I have ever had after more than 20 years of owning vehicles. I enjoyed the no-pressure sales environment, and the level of honesty from every individual involved at the dealership. Mike Hyatt did an outstanding job in explaining the features of the car to me, and Max Harmon was instrumental in getting to the price point I needed in order to move forward with the purchase. I do not live in the Phoenix area, but I will visit Autonation Chandler in future visits to the area, even though I live just 5 houses away from a Nissan Dealer in Texas. It is highly likely that I will purchase our next vehicle from Autonation Nissan Chandler in the coming year(s).

Great customer service, sales staff was not pressuring me and finance staff was great to work with

Wow how does this dealership operate with the level of incompetence of the service center. I brought my 2018 Nissan Rogue SL with a front end oil leak. The leak had been previously diagnosed as an auto transmission cooler leak by an independent repair shop. The mileage was 36,800 miles. Just barely over the 36k warranty. The service technician misdiagnosed transmission fluid for coolant. After I pointed the error out to the service advisor The response was “ let me check with the technician and I’ll get back to you”. 45 minutes later Shontel called back and told me it was a/t fluid. They refused to cover the repairs under warranty. Cost would be over $1600.00. The a/t cooler is covered by Nissan under the 60 k warranty. The dealer said it was not since the a/t cooler is located in the lower part of the radiator. I contacted Nissan and after a few days Nissan agreed to fix the problem under warranty. HAPPY DAYS. not so soon. The technician was not aware that the plastic bumper was glued on as per the specs from Nissan. The dealer wanted $1200.00 for a new bumper which would not be covered. I told them to carefully remove the bumper and glue it back on. The dealer passes the car on to the body shop with the bumper in the back of the car. Fortunately an advisor at the body shop called me and we corrected the problem. He knew that Nissan glued the plastic bumper in place. After this episode with this Nissan dealership I will never deal with them ever again. I hate to think of how many customers have been taken advantage of when having service performed at auto nation Nissan Gilbert AZ. Shame on them. This dealership is giving Nissan a bad name. Auto nation should pay attention to the many ongoing complaints. Good luck wishing for that. As the old saying goes,” you can wish in one hand and poop in the other and see which one fills first”.

Victor Zarate and his team with Max, Sean and Eric in finance were phenomenal. They really got us a vehicle we wanted and even more. Max sat down with us and took our needs into consideration first and made everything work within our budget. Highly recommend Nissan Chandler and Victor Zarate?s team thank you so much. Mike and Joy Sanders

Very easy and fast, great deal picked out my new used truck today

Puro personal ampliamente capacitado atención inmediata Calidad prestigio hacen que al adquirir el automóvil de tus sueños sea una inversión y la agradable sensación que te queda al ir allí es como si fueran de tu Familia gracias AUTONATION NISSAN CHANDLER!!!!!

My husband and I will never do business with Auto Nation again! We had bought a 2018 Titan from Auto Nation Chandler, then this September we needed a bigger truck to be able to transport equipment. We were happy with the Titan but we needed more power. So first we looked on line at their web site & found a Ram that we really liked & wanted to look at. My husband called the Auto Nation Chandler which is nearly impossible to get anyone to answer the phone. He finally spoke to a sales man who said they could do that specific truck for us & to come into the dealership. So I go into the dealership & ask for that sales person & he sends some young kid back down to talk to me. This kid pulls the truck we wanted up on the computer and said he is at the Auto Nation in Phoenix and he couldn't sell it to us. This was a total waste of time & we were already not happy with the lack of people to answer the dealership phone & communication, then the salesman tells my husband he can do it and this kid telling me I have to go to Phoenix. I don't think so. We ended up getting a new truck at a different dealership. I then came back to Auto nation with the documentation needed to cancel & get refunds on all the extras we paid for. I spoke to the finance manager who said he needed the pay off letter from the bank and that I could email it to him & he would handle it. On Oct 7th I emailed him the paperwork & he emailed me back that same day that he would get it cancelled & processed. I never heard anything else so I tried calling the finance manger several times getting his voice mail & leaving messages with no response, On October 12th I emailed the finance manager asking for some communication & status on the cancellations. Still after getting no communication I went to the dealership on October 16th & spoke to Mia (she has been the only pleasant person in all this). I showed her my emails to the finance manager. Mia looked up our account and no action or notes had been made. So I'm not sure how much more of a refund we would have gotten if the cancellation would have been done when it was supposed to. Mia cancelled all of the extras & gave me print outs confirming the cancellations & how much we will be get for a refund. Mia told me that it should take 3-6 weeks for us to receive the refunds. Today (November 12th) I tried to call Mia to check on the refund status, she was not in and no one else knew how to look it up. # of the refunds were coming from safe-guard products so I called the number for them on my cancellation document that Mia had given me. They said they received the cancellation signatures on Nov 6th & they processed & paid the refund back to Auto Nation on Nov 8th. They said it could take 4-8 weeks from the 8th. I am furious, How is it they did not receive the cancellation signatures until Nov 6th when I was in the dealership on October 16th. The communication & lack of follow through with this dealership is absolutely ridiculous!

Service was amazing, they did my oil change quick and took my car back right away. Blake was my Service Advisor and he did an amazing job and kept me updated the entire time. Great customer service

IF U LOOKIN OR NEED A CAR#HOLLA AT MY BRO BRANDON BRYANT HE GOTCHU#

Fast and friendly service from the dealer that helped me.

Made an appointment for the service a week in advance arrived early and car didn't go in for service for an hour after the time I made. Isn't an appointment to get the car in at that time not whenever you feel like it? If you are not going to keep the appointment then why even offer that to a customer! Not a happy customer.

Max and David were very helpful during my first car purchasing process. Max was very sweet and answered all the questions I had. When we arrived the car was ready to test drive and then David in finance helped me get the best deal possible. I would recommend them to anyone looking to buy a car without the hassle the other dealerships nearby put you through. 10/10 guys 👍

Everybody in service was nice and courteous. Did a fine job with routine maintenance. However did not take any extra effort to find and repair my warranty issues. Just heard that unable to verify concern. Went to another dealer and found and repaired all of my concerns. Three problems in total. Also fixed some safety issues I was not aware of.

Fast friendly service. Great trade value. Things were explained well. Awesome warranty.

We arrived this morning to pick up my mother’s car that was getting service done. Nationwide insurance ended up not covering the repairs so we paid for the work that was done. When we get in the car the dash and all of the dirty parts were lying in the front seat and floor board dash panel as well. The trunk panel and parts were all lying in the back seat and trunk as well. We rented a car to drive 3 hours to pick up the car and now have to go back to Show Low and make another special trip to pick up the car. Very disappointed in this dealership.

The GM introduced himself to us and made my family feel part of their family! The Manager knew exactly what we wanted and didn't give us any "run-around" Sales person was friendly and knowledgeable and answered all my wife's questions. We really enjoyed the tour and meeting all the service staff at the end too! Will definitely be back with my mom for another new car!

We recently bought our daughter a Nissan Altima at this location and I can honestly say that we’ve received one of the best services ever! Our sales associate Andrea Davis along with the rest of the staff has been awesome! We came into this dealership thinking we would not get approved, but somehow someway it happened and at such a painless process - we were in and out with our car in no time! This was probably the quickest car purchase that we’ve ever experienced. So If you are looking for a vehicle, I’d definitely recommend AutoNation Nissan Chandler — see Andrea and I can assure you that she’ll take good care of you as well as she did us!

Great place to buy a car and the Service Department is amazing! Especially Blake Stebbins. Blake is the 3rd Service Advisor I have dealt with at Nissan. I am on my 3rd Nissan now and will always buy Nissan. Blake is always helpful and explains everything. I went in the other evening to get a new blinker bulb and he was able to schedule my oil change and tire rotation at the same time. He was actually leaving work for the day but stayed long enough to get me set up for the blinker bulb replacement and service at the same time before he left.

Needed a compressor on my a/c took great care of me and my vehicle

I'd like to commend Boyd Hamilton for excellent service. I brought in my 2019 Nissan Altima for warranty service (new radio). I was treated with the utmost of courtesy and professionalism. Boyd explained everything in detail. He set up the appointment for repair and was quick to greet me when I arrived. He delivered what he promised. I'm impressed! I will continue doing business with AutoNation Nissan. I will recommend you to all of my friends and acquaintances. Respectfully, George G

I'd like to commend Boyd Hamilton for excellent service. I brought in my 2019 Nissan Altima for warranty service (new radio). I was treated with the utmost of courtesy and professionalism. Boyd explained everything in detail. He set up the appointment for repair and was quick to greet me when I arrived. He delivered what he promised. I'm impressed! I will continue doing business with AutoNation Nissan. I will recommend you to all of my friends and acquaintances. Respectfully, George G

Went to AutoNation after a accident that totalled my vehicle. Nick, Andrea and David took amazing care of me. They were very patient with my indecisiveness, listened to my needs and best of all there was never any pressure or need for haggling. They went beyond my expectations and created a stress-free buying experience. 10/10 will recommend

Very good professional service and quality work and affordable.

Thank you to the sales team and finace ! plus all involved! got us a great deal. Worked with us and what a smooth sales experience! no pressure ! highly recommended! we are happy with our new Altima! thanks guys and gals! The Hall family!!!

Thank you to the EXPRESS service team & Julio for getting my sons oil change done and making sure he's safe. Much appreciated!

Best Nissan Dealership in America !

AutoNation Nissan is a fantastic environment, professional salespeople and Victor is an incredible GM!!!

Great customer service and friendly salesperson.

Boyd was very professional and courteous. He took great care of me. The business was exceptional clean and everyone was very kind

Great store to do business with! Very detail oriented, very knowledgeable staff! Give them a try you won?t be disappointed!

My experience at AutoNation Nissan was exceptional I’ve always been treated with nothing but the upmost respect I recommended that if you get a car you go there!

I bought my Rouge almost 2 yrs ago and have been coming back ever since for service. I always work with the same amazing advisor Ian S. He’s the best!!! 100% caring and makes sure I’m taken care of. He gets things done right and always goes the extra mile. Thank you for all you do!

Great service and communication.

I highly recommend AutoNation Nissan Chandler. I have taken my 2004 Altima there for oil changes and maintenance and always have a good experience at the service center since we moved here in 2005. I would also recommend using Blake the service representative as he always goes above and beyond to thoroughly check over the car to see if there may be any other problems that should be fixed. He is very courteous and calls to keep you informed, going over the cost and on the progress when the car would be finished. They have my 5-star approval.

Dropped in without an appointment to have my Murano oil changed. The service advisor was accommodating, the convenience of taking the shuttle home was great, and the turnaround time was less than two hours.

Always a good experience at the service center. Ian was extremely helpful and informative of all the maintenance due on my vehicle, and able to assist on replacing a dead battery without any notice.

This has to be the worst dealership we have ever dealt with when it comes to service. They are never running on time, their estimated wait times aren’t even close to accurate, and their service employees always have excuses for why it’s not their fault and how they are “supposedly” trying their best. We have attempted to service our vehicle several times and each and every time, the experience is less than subpar. Today was the final straw we will not be back ever again. They are more focused on overselling their subpar service before even looking at the vehicle rather than showing care for the customer! No one wants to feel like a money ticket when they walk into a service department of a car dealership. But sadly, that’s what this establishment does!

The service was good and is what I expected and they completed the service in the timeframe given. The complaint I have is that they need to have the technicians be more careful with the interior when delivering after the work has been done. I have a car with tan interior and there were grease/oil marks on my door panel, kick plate, steering wheel and center console. My suggestion would be to have the service advisor or someone that does not do the work deliver the car in order to avoid this is the future. I was not happy that I had to wipe down my car before I left.

They are extremely nice and explain everything. Service is great.

I was going to east valley which is where I bought my car but I will now be going to see Mike at autonation. The only thing that bothered me was they pronounced my name wrong and spelt it wrong on my paper work.

They did an excellent service on my 2007 Altima. Brandon the service advisor was very helpful and accommodating. 5 stars to them. I recommend this place.

I would highly recommend this dealership! I had numerous people help with the process, but I have a huge appreciation for Max Harmon, the sales associate who assisted me with my last two cars, and David Workman, the sales manager who did an amazing job with the financing. Thank you both for such a smooth experience, listening to my requests and making them happen, and even exceed my expectations. Truly, thank you!!!

Good experience. Josh updated me about status of my auto repair frequently.

I have always been very happy with the service Nissan Chandler. No hesitation recommending them.

Excelente servicio personal muy amable lo recomiendo en especial al gerente de la tienda victor Zarate muy amable excelente persona dispuesto a encontrar el mejor trato

his was a great experience. These guys went above and beyond to help me. They listened to my needs and wants and gave me a great deal on my new Titan. All the people involved were nice and very professional.

Quality vehicles and good salesman especially John Groff.

Had a really good experience with Blake the service representative. He didn’t push anything extra that I couldn’t afford right now. My complaint was when I picked up my car. I had my son (who isn’t walking) and I needed to take out his car seat from the rental and get it to my car. I had about 10 different staff members pass by and watch me struggle with a 28lb baby on one arm and a huge 20lb car seat in the other. NO ONE offered to help. My car was parked in space #5 and a staff member was sitting in another car with the blinker on to take the space I was occupying. So they obviously watched me struggle to get in. It was embarrassing and it’s hard to go and take care of these things alone since my husband is finishing up his 11-month deployment in the Middle East. I do feel like my car was taken care of, but the courtesy of the staff wasn’t there. Maybe they have a rule against helping people with their belongings? I’ll be really hesitant to use them until my husband can take it in.

They are always there when you need them if like me and know nothing about a car but to put gas in it you need a friend and I have one with Nissan Chandler. I thank each and everyone of you

Terry Kruse was the sales agent I worked with and he was awesome. He was not pushy, got all my questions answered and helped me get into a brand new car at a rate that was comfortable for me! He is a people’s person and listens to the customer. Terry is a keeper!

By far the worst buying experience we ever had, some employees were very rude and had a could care less attitude.

Salesman Francis goes out of his way to assist you to make the deal work. Joseph the financial guy should go back to customer service school. He is arrogant, demeaning and unable to connect with the purchaser. He could be the reason the customer nixes the deal. If I purchased another car at automation, I would refuse to interact with Joseph. Just because you are in Finance doesn’t mean that you should be so arrogant

Staff were attentive, made sure our visit was good. Brandon kept us informed on the work that was being done on our vehicle. We'll be back. Thank you!!

Excellent buying Experience! I would recommend AutoNation Nissan to anyone!!!!!

No pressure professionally handled purchasing experience. Max Harmon was knowledgeable, well informed about the vehicle and courteous. Positive buying experience.

Sarah and the whole crew made me feel very comfortable about buying a new car she got me exactly what I wanted thank you Sarah and AutoNation you did an excellent job.

Sarah got me Exactly what I wanted. I?m getting in the whole She made me feel very comfortable though the whole process.

Sam and Spencer are amazing! They go above and beyond to make sure you are satisfied! Definitely recommend this Nissan Dealership! Proud owner of a new 2019 Sentra!!!

Nice service but in my opinion I think there is not way you going to make a purchase over 10. 000 and there is don t even a penny to negotiate, is a bad way to make busnies, but is what it is. Also the financial girl insist to much in sale a repair plan! Really! we got a 21 000 car, we expect no to broke in a while but she insist and insist again, I feel bad to turn her down! We appreciate the fact that she explain everything on Spanish, I need to say of her favor and just for don t let her in a bad position that was a nice plus. They push you by email to schedule a service with them, think that I never ask for! I guess I just bloke them and that it!

I will tell you that these guys are great... Jared, Mr Good man, Victor and Mr Watson are awesome... these guys worked their butts off for us! I would definitely recommend This dealership if you are looking for a great and fair deal. Thanks guys from the Scheffner Family.

Pleasant experience with my first vehicle purchase. Richard Inclan was very helpful and made the whole experience positive, definitely will be recommending this to friends and family.

Better customer service over the phone

Auto Nation is the only garage I go to and the only one I recommend.

Spencer was great to deal with. He wanted my business and worked to find a suv to fit my budget.

Very informative, took care of me in a timely manner.

Pat is a great service provider. Answered all my questions throughly. Got my car back after an oil change and the car was clean inside and out! AND no water spots. I was impressed.

Our son has a Nissan Altima and we thought the battery was going bad. Even with no appointment they got us right in. Great service. My only concern is when I had called them to ask a question, one of the gentlemen got a little rude on the phone with me and cut me off to transfer my call. Not great phone etiquette!!

Oil change is more then a hour

Went to AutoNation Nissan and was surprised at the degree of customer friendly service was provided. Car was fixed as promised, pride was fair, and could not have asked for anything more.

Did not have an appt. but they got us in. They were very helpful and had a great waiting area. Made me glad I had just purchased a Pathfinder.

I was very pleased with their willingness to work with me. I live out of state and it took a while to put a deal together but with patience and persistence from both parties we figured it all out.

I've had a couple of major repairs on my 2010 Nissan Murano in the past year and my service advisor, Julio, has always explained what was needed and then kept me informed on the progress of the repair.

quality work and nice people

Manny was great! Fast process and very transparent. This is why I have gotten my last two cars from AutoNation.

Best car buying experience ever! Sarah Brink was amazing! She made buying our van so much fun. She is very knowledgable and personable. She even came in on her day off! We love our new NV3500!

Our family has purchased numerous cars at this location. Both my daughter, granddaughter and I thoroughly enjoy the experience we have when working with Sarah Brink to locate the vehicle we want, and work the numbers. Great Job!

Excellent service from knowledgeable advisors. Blake provided service that exceeded my expectations—I have several choices of dealership for service but will be using Auto Nation Chandler should the need arise.

The service department at Autonation Nissan in Chandler is awesome. The quality of customer service by staff and maintenance service on the car is worthy of your time and every penny you spend to take care of your car.

laura was very pleasant to my wife

Dropped my Rogue off for a scheduled oil change and when I showed up 3 hours later to pick it up I’m told it will be at least another half hour. I’m definitely reconsidering if I want to get my next car from here when my lease is up in a few months.

Having my Nissan Rogue seriviced here for the last 6 years is always a pleasurable experience. Blake is the best!

Salesman nice and overall, enjoyed the experience. My only complaint was that it took a long time from the time we made a deal to the time the car was delivered. It wasn’t until we finished in finance that they called to get the car cleaned. So, more waiting.

My sons first car buying experience. Billy went out of his way to make sure his time there was positive and relaxing. I had some questions and the Manager took the time to answer them all and offered to go way beyond what was required to put us at ease. The finance guys were great and allowed my son to make decisions with no pressure. Thank you guys. You were all great.

I have never had the best car experience like I had with AutoNation Nissan in Chandler az. I got awesome deal in 2019 Nissan rogue in fact it was a steal not a deal. If you’re planning to purchase new Nissan you better go to this location before the management come to their senses. No other Nissan Dealer came close to matching auto nations price. In fact When they looked at the written price from AutoNation some dealers was just telling me we can’t match it that you got the best deal. Others would take it in Sherwood to their GM in four minutes later they come back and say we can match it. I knew I had good deal from autoNation. Thanks to luz gattaz-fabbla who sold me the car made my car experience great. Not only luz & automation saves me couple of thousand dollars Over other Nissan dealers. But were by far The friendliest people in the dealership. Starting with 1st luz 2nd The genius Mechanic kojo who install the home link mirror that didn’t come with SV trim. Thank you kojo not just installing the home link mirror But other work on my new car you know what it is. 3rd Ray in parts 4th Dylan Johnson in financing. Last GM Victor.

I have never had the best car experience like I had with AutoNation Nissan in Chandler az. I got awesome deal in 2019 Nissan rogue in fact it was a steal not a deal. If you’re planning to purchase new Nissan you better go to this location before the management come to their senses. No other Nissan Dealer came close to matching auto nations price. In fact When they looked at the written price from AutoNation some dealers was just telling me we can’t match it that you got the best deal. Others would take it in Sherwood to their GM in four minutes later they come back and say we can match it. I knew I had good deal from autoNation. Thanks to luz gattaz-fabbla who sold me the car made my car experience great. Not only luz & automation saves me couple of thousand dollars Over other Nissan dealers. But were by far The friendliest people in the dealership. Starting with 1st luz 2nd The genius Mechanic kojo who install the home link mirror that didn’t come with SV trim. Thank you kojo not just installing the home link mirror But other work on my new car you know what it is. 3rd Ray in parts 4th Dylan Johnson in financing. Last GM Victor.

Great . Terry was patient and through. Tristan did not try to hurry me in reading all the paperwork

Best car buying experience ever. Starting with Zac-sales executive who was amazing and ending with Tristian-financing. Everyone could not have been helpful or patient thru my decision process.

This was the easiest car buying experience that I have had. No hassles about the price, they only added taxes, licensing and a dock fee nothing else. Thank you Zach and Sarah.

Dealer serviced our vehicle in a very timely manner.

Brought my car in for service and was very pleased with the staff and quality of work.

Very courteous service representative greeted me at the entrance to service area. Service was done in a timely fashion while I waited in a comfortable waiting area. The only thing I would change/add is to give the customer the old parts in a box or plastic bag. I had my radiator hoses replaced because the tech said it was needed, and the serpentine belt which the tech said was cracked. It would have been nice to see that however I trust they needed replacement as this is a 2010 car and the serpentine had never been replaced.

Blake was great. The dealership was the nicest I have ever been to and I am almost 80.

Manuel is a great sales person and extremely helpful. He made sure I got the car that was right for me. Sam made sure everything was okay and that I could leave that night with my new car

Best service department there is! Always convenient to schedule appointments and their work is done right and at a fair price.

I received a notice in the mail that there was a recall for a particular part on the engine of my Nissan Sentra. I had also thought there was possibly a problem with my brakes. They replaced the part on the engine, checked my brakes, and washed my car and no charge. A nice surprise.

Sarah in internet sales was wonderful to work with when we bought this car. She is very caring and attentive to all of her customers' needs. Helped us out on many small things before, during and after the sale. Ian in the Service department is top notch...very professional and attentive. The service experience here is truly exceptional.

very good customer service

From start to finish we were taken care of. They actually took the time to listen and understand our specific circumstances.

Took my car in for schedule 1 service which included an oil change. I bought the car used from this dealership and it had a blend for the oil at that time. About 20K miles ago I switched to full synthetic and when I dropped the car off I wrote in my instructions please use synthetic oil for the oil change. Instead of the synthetic or even a blend, regular oil was used. They offered to change it out but because of time I declined. This is the 1st time any of my instructions were not followed. I have always had 1st class service from this dealership.

Great service, in and out in 45 minutes.

Great customer service! Malory was very communicative and when he learned the repair was going to take longer than expected, he got me set up in a loaner vehicle. Clean waiting area. Very happy with the experience.

I take my 2016 Altima to AutoNation Nissan in Chandler, AZ regularly for servicing. My experience is excellent every time. It's easy to make an appointment, drop off and check in are simple and quick, staff is very friendly, the work they performed is always explained clearly, and their prices are very reasonable. My vehicle is always ready on time, and they call/text to let me know when it's ready for pick up. The shuttle service is convenient.

Sarah was great to work with. She was very patient with us and took time to answer all our questions. We are very pleased with our purchase. Thank you for a great experience.

I had leased my Rogue through East Valley Nissan. They create an unfriendly envirement!! When they give you an offer...it is only good for the day/time you are present in their showroom. My thinking is...if it is such a good offer, I can sleep on it or confer with family. I am not destitute that I can only respond at the moment! AutoNation was recommended by Nissan HQ in Franklin Tn

Blake S. is a wonderful service writer! He is so attentive and helpful! I also had a good experience with Terry R. ! They both were very helpful with my car situation! Thanks Nissan!

Ian Thompson is truly exceptional. He is always very thorough about what needs to be done with my car. His customer service skills are outstanding, and he always has a smile on his face. THANK YOU for everything that you do, Ian :)

I just wanted to say how pleased my wife and I are with our Service Advisor at AutoNation Nissan Chandler. Julio Abraham went far and beyond to help us out. Our Transmission had gone out and we were over our warranty by only a few months. Our car only had 54,000 miles on it. Julio went to battle for us and in the end Nissan covered 90% of the repairs. What we thought was going to be about a $4,600 repair only cost us a little under $400. Thanks again so much Julio Abraham you are the BEST!! And thank you Nissan. We WILL be back.

I just wanted to say how pleased my wife and I are with our Service Advisor at AutoNation Nissan Chandler. Julio Abraham went far and beyond to help us out. Our Transmission had gone out and we were over our warranty by only a few months. Our car only had 54,000 miles on it. Julio went to battle for us and in the end Nissan covered 90% of the repairs. What we thought was going to be about a $4,600 repair only cost us a little under $400. Thanks again so much Julio Abraham you are the BEST!! And thank you Nissan. We WILL be back.

Took my car in for the PM827 recall was in and out in an hour fifteen min Great job

I would like to Thank Richard Inclan, and David Workman for their hard work and exceptional customer service. Ricky has been working with me for a while to try and get me into a new car. Both he and David went the extra mile to get me the best deal possible. I would definitely recommend Autonation Nissan in Chandler to anyone I know. Thank you both once again, Denise Houts

There can only be 2 possible explanations for the "service" provided by Auto Nation Nissan, Chandler; they are either grossly unethical or grossly incompetent. I’ll let You decide. I own a 2005 Nissan Fair Lady Z Roadster, which I’ve babied since day 1, and I come here periodically, when I need OEM parts and service. Last week, I noted a leak on the garage floor, and the following day, 11/7, I took it to Auto Nation for an inspection. On 11/9, I got a call from the service technician telling me the car had a leak from cam sensors, the engine was burning oil, and would need a new “long block” (engine). The cost for the engine replacement: $11,770.24. When I asked what exactly he did in his checkup to make that determination, the rep was unable to tell me. The following week I took it to my mechanic to validate what the dealer claimed. His repair bill, in which he replaced the cam sensor, degreased the engine, and checked everywhere for leaks (none found) was $372. Note, my mechanic was dumbfounded that Auto Nation even had the huevos to stand by that assessment, as there was no evidence of the engine burning any oil Whatsoever. Here's the clincher when you consider ethical vs. competent - they offered to provide a trade-in estimate on my car, in case I was considering another car (mind you, my car has literally every bell and whistle you can think of, including GPS, new top, new struts, new tires and wheels). Their offer: $1,500, because it needs a “new engine”. So, please decide where they fall on the "Great"-to-"Scum" spectrum before you consider paying them a visit. What I do know is, I will never step a foot on that lot, and I will make it my daily goal to shine the light on them on every social media platform I can get a hold of.

Professional staffs and excellent service experience. Nice waiting area with wide windows to look into shop area.

We had such a Great experience here at AutoNation Nissan Chandler. Jered and Emilio took Awesome care of us. They were patient, never pushy, and helped us find the perfect vehicle for my wife. I would highly recommend these guys. They made the car buying process easy and as painless as possible.

I came in for oil change and filter and a check up. Said do nothing to the tires. When called back I was asked which tire was it you needed checked? I picked up my car and drove off to find the maintenance schedule had not been reset and the light was on my dash, also there was a plastic part laying on my floorboard. I went back and had these things corrected when I saw the AAA sign and asked could I have gotten a triple A discount? Answer was yes but too late now. I was told they were shot of help that day, not a good excuse. I was given a business card with Free oil change written on the back for my trouble. I was very disappointed in this repair visit.

This place is trash! NEVER BUY A CAR HERE!! They only care about the number of vehicles they sell and making sure you give them a good survey! Which they are bonuses off of! They take advantage of people and have the worst customer service! They ONLY address problems when they are contacted by the BBB! That is when management and GM decides to even call back their customers that were poorly treated!

Great people good prices and promising opportunities!! I love it

Excellent dealership and service department. Blake, our service advisor was extremely pleasant helpful and explained everything fully. Great experience

Been with Nissan AutoNation since got my Nissan in 2010. Their service is always efficient and performed as promised. Julio was professional and helpful. Will continue my business with them.

Sarah handled everything very professional. She was very tentative to our needs and concerns prior to coming to the dealership. Sarah was very helpful and lostened to what we wanted to purchase

Very positive and friendly

I brought my car in because a recall on airbags. My airbag light remained cont. and after a $ 120.00 evaluation plus cost to fix a spiral cable ultimately was beyond my fixed income means which would have been approximately $500.00 I just could not afford to fix the broken part. The last service advisor said there would be no way to provide financial assistance but gave me a part # if I could find someone else to service it. I just felt because this part had everything to do with my airbags being workable that this part should be included with recall of airbags default. It’s an all inclusive repair for SAFETY in driving my car. Just doesn’t make sense. I have had nissans for 30 years and probably will never have one again. Thank u for assistance in this matter.

I have my Rogue services at Autonation on Gilbert rd. Always the best experience. Ian is fantastic. Came in for regular service and took care of a recall. The professional service and quick turnaround was great. Thanks to Ian and the service dept for their superb service. 10's all around for Autonation.

Came in for a recall, got fast, friendly service from a very nice lady, Sherry in the service dept. Thanks again.

Was one of the easiest car buying experiences. Our salesperson Sarah was great. She did a great job following up on our request and keeping us informed.

Came in to buy a used vehicle. Didn't care what it was except I wanted great gas mileage and cheap to get me to my next vehicle purchase. My car was getting old and needed one a new one ASAP. Instead of getting the used car I picked out they showed me a 2018 car that was cheaper and better gas mileage. Bought it and it meets all my requirements I needed for the time being. I will be back to buy from them again.

Don’t be pressured to buy an extended warranty bumper to bumper anything!! Nothing will ever be covered and it’s ridiculously priced. Service department had my car for 2 days to look at transmission issue (not covered under warranty) sun visor leaking, and 2 broken sun visors (known issue with car model and also not covered) change the oil (still had available oil changes) and fill tire pressure. After the first 10 hours of absolutely no update on my car I finally got a call that the car was STILL BEING LOOKED AT and they have to call manufacturer for warranty items. Get an email not even a call late day 2 nothing is covered. Pick up my car spent $200 to get car diagnosed which was a waste since nothing is covered and I got charged for the oil change that should have been free. Then get in my car and they didn’t even fill the tire pressure. Not to mention the 1st service I had done was oil 2 months after having the car. Back breaks were said to be so low it was unsafe to let me leave and they recommend replacing ASAP. Gave me an outrageous cost. Fast forward to a year later. Still haven’t done breaks and every service I have they said are fine. These people have no customer service, they over sell and they lie out the butt to get people to fix things they don’t need. Absolutely upset with my past experiences

This is the second vehicle I have bought at an AutoNation dealership within the last year. I will never go anywhere else. The reason why, I was never pressured to buy and they are honest. Keep up the good work!

I took my car in for a recall, I made an appointment the week before and got two emails and a call prior to the appointment. Three people came up to me and tried to help me, finally it was decided who would help me, they said it would be between 1 to 2 hours. My husband came and picked me up, and 2 hours later they called and my car was done. This was a software update so I did not notice a big change. I was very happy with the people that helped me.

My wife and I scheduled to have our cars serviced the same day (and 10 days in advance). My wife received an email confirmation, and I didn't. A week later, I received a phone call to remind me of my wife's appointment but the date I was told on the phone was wrong and the time was wrong as well. And my appointment for my car was not even in the records. After a few calls, I was told we could come in "as walk ins" on the day service had been originally scheduled. And since there were no technician that were not already scheduled it might take longer to work our vehicles through and that some work I had requested (Nissan issued a recall to have the ECU reprogrammed on my car, so this is the work I requested). I was told over the phone that this may not happen. Fortunately, all work was completed on the original schedule and in a reasonable time despite the frustrating problem in scheduling an appointment. So, only the scheduling an appointment turned out to be the problem.

Great Experience!! I was looking for about 2 months looking for the right Corvette, I call about the one on there lot and it was everything they said it was, Price was good did not try and take me on my trade in. The treatment was the best i have ever had buying any car, if you can make it to this dealership this is where you need to buy, if they do not have it just ask and they will find it, i'm only working here in AZ, but after the great service i received even if i have to travel to this Nissan dealer again i will buy my car there, THAT IS HOW GOOD THE CUSTOMER SERVICE WAS!!!!!!!!

Didn't have an appointment as was on the road between destinations. From check-in to paying everything was excellent. Sheri took the work order & kept me informed as to what was needed & presented options. She was outstanding. The technician was focused & continuously worked. Highly recommend AutoNation Nissan.

Excellent dealership. Used internet sales. Max made things easy and stress free. A pleasure to buy a vehicle from this dealer

Ian was beyond helpful and I’m forever grateful for everyone in the service department for taking such good care of my Murano. 10++ A++. Forever customer right here!!! 😀😀

This is the BEST dealership that I have ever worked with. I will definitely go back, because of the 3 guys I worked with. They are absolutely amazing and want to get you into something that you will love. I've been working with them for over 2 months, and during that time they were so patient and NEVER tried to pressure me to get a car right away. They are absolutely amazing! I live in Tucson and will drive to Chandler for all my service needs, that's how great the dealership is. Spencer Isley was my sales associate, Joseph Doyle and David Workman were my finance team, definitely reach out to those 3!

One of the most relaxed car buying experiences we've had. Thank you Max for making everything go So smoothly and keeping in touch with me afterwards. I love my 2018 NV 3500

THESE PEOPLE BROKE MY CAR AND CHARGED ME FOR EVERY CENT OF THE FIX. I go in to fix the diff. drive away and IMMEDIETLY it starts overheating and cant drive more than two blocks. have to wait till monday over the weekend, guess i cant get to work. I get it back here AND THEY CHARGE ME FOR THE DIAGNOSIS AND THE FIX. do not bring your car here do not.

The staff were very friendly, I didn't receive no pressure, got the price I wanted and bought.

FANTASTIC EXPERIENCE !!! Michael Hyatt was our sales rep. We also had the pleasure of dealing with Nick Clark, the used car sales manager. They not only found a vehicle that was in our budget but was exactly what my wife & I wanted. It was above and beyond our expectations in every aspect. After all of this the price was EXCELLENT !! No one could ask or get any better treatment.

Good experiance great staff salesmen

We were charged a diagnostic fee just to look at a clogged drain, then was sold a bunch of other things without even asking to look at. I felt that since the dealership became autonation, they only care about money and not customer service.

Very professional and nice ,he is very take care the customer

Horrendous trip where my wife, my 22 month old son waited nearly 2 hours for a scheduled oil change. Our service rep "Pat", his apologies were disingenuous. The excuses were unacceptable. There was nothing fast about the visit and no, unlike what they have as part of their slogan, they did not honor our time. I will never prepay for oil changes from a place like this again! This was a disaster, just to have my oil changed!

Overall courteous and professional. Very clean waiting area.

As soon as we arrived at the dealership we were kindly greeted and welcomed. Our Sales Associate Jason attended us promptly and gave us the utmost attention. Through out our whole meeting and service everything over all was pleasant and satisfying. I can say with confidence, other then having one mishap with our financing, and that was resolved by the GM Victor, I would rate this dealership 9 out 10, and would recommend anyone to go visit this dealership! Customer - Abel

Sarah is an absolute angel! She worked so hard to get me into a car that I loved that worked with my preapproval! Out of every car buying experience this has by far been then absolute best one I have ever had!

Wasn’t to long of a wait, super friendly.

My husband brought our vehicle in for an oil change, tire check, and service a few days before leaving for a big road trip. We wanted to make sure our vehicle was in order for a long trip. Everything checked out and we started our trip only to have the entire metal piece that covers the bottom of the vehicle (splash guard) come loose and drag underneath our vehicle while on the interstate going 75 MPH. When we returned from our trip (having to stop at another dealership for them to remove) this dealership didn't keep their appointment time, offered no discount on service, and no apology. We won't be purchasing a vehicle from them or returning.

I had to take my car into the dealership for a recall. I made an appointment a week before with Julio. Took in at 7am and he wasn’t there. The gentleman that helped me ( sorry didn’t get a name- had a white shirt on) was very nice. This was the first time going to this dealership. Picked up my car at 3 pm. Some guy asked if I was picking up my car and handed me my paperwork and took me to the cashier. Never met Julio. Never found out any information about the recall or the inspection that was performed on my car. I was going to east valley Nissan before but they were horrible so I’d thought I’d give auto nation Nissan a chance. It wasn’t horrible service and they did do a nice car wash but wasn’t very personable.

I have always had a great experience with AutoNation Chandler. From purchase to present day Service with our 2015 Nissan Sentra. I really have no complaints regarding purchase or Service with AutoNation. I will continue to have our vehicle serviced at AutoNation. Again my experience with AutoNation Chandler has always been great.

Alex always is so nice .The service is fast .I am so happy!

Everyone was friendly and went out of their way to give us what we wanted. They were very patient and did not try to rush us into making a decision. Gave us a fair price on a trade in. Offered us extras but did not push them on us. Got us the best financing available. They checked other locations to see if they had the color we wanted and had it brought to us. Very pleased. This is second car purchased from them and we will be back . Service center is also very good .

Service dept staff are always pleasant and attentive when I arrive for appt. Blake accurately explains plan and repairs are completed within determined time frame. Waiting area is very accommodating.

We bought my new 2018 Nissan Rogue in June and the experience was good. So good that the following month we went in to discuss a new 2018 Nissan Sentra for my husband. We got to finance and that's where the deal tanked -- we walked out and no deal. To make matters worse, we receive a check in the mail today from the MVD because the dealership cancelled our plate. UNACCEPTABLE! We are now having to re-register our own car. The follow thru on this issue -- they have dropped the ball and I am extremely upset. Conveniently the managers are not there and we have to fix their error and pay any fines/fees for it.

Service Advisor, Ian Thompson, and the service department.

Horrible customer service once you got my loan approved and paid I didn’t seem to matter to your dealership. During the purchase process you guys called me daily and after approved I couldn’t get a call back if my life depended on it.

I brought my Murano in for a recall as well as a problem. They fixed the recall and quoted a joke of a price on a car that is 8000 out of warranty on a car to fix. I sent head quarter a complaint about the fix. No reply. But the best part was after I picked up I had to have a jump. As they unhooked my battery to do the recall but didn't correctly reconnect the cables. So I was stranded at the airport in a parking garage. Nice work! Does no one care about they way they do there jobs any more.

We used Truecar as the tool to look for a used car and found one that interested us at Auto Nation Nissan. Was contacted by Sara Brink and She did all the research to find us the car we wanted the price we wanted and so many other specifics. Sara was awesome! Went above and beyond and was always in contact with me even after the sale. Thanks Sara

I have had our 2011 Altima SC serviced here since new, except for a short time when I was living out of state. I would never take my car anywhere else as they have been phenomenal to work with. My service advisor Patrick has went above and beyond the norm and is the best service person I have ever dealt with from any dealership, Nissan, Toyota or Ford. Thank You!

Great and quick service, friendly staff.

Very good. Excellent

Excellent customer service and a great place to make business.

My car was serviced in a courteous and reasonably timely way.

Awesome dealership! Sarah In sales was very professional and made sure I got I to the truck I’ve always wanted. She had all my paperwork ready to sign and drive. Great truck buying experience.

Awesome customer service! Sarah was amazing. She got me into the truck of my dreams. She even had all the paperwork ready to sign when I came into the dealership so we were only there for an hour. I will definitely return when I’m ready to upgrade.

I recently called the AutoNation Nissan Chandler for an advice on my vehicle. The call was placed on hold for about 5mins. When the advisor answered the phone, he was very rude and didn't want to help. I asked to speak with the service department manager, he said his name is Mike, and he isn't any better. He also had an attitude. I regret my recent purchase from AutoNation Nissan Chandler. If you are looking for nice customer service, this is not dealer you want to choose.

Came in late afternoon and was approached quickly to take care of my issue. Explained options and then solved my issue

The salesman Jason Anala was very nice and helpful from start to finish. The entire process went very smooth.

Everyone at this dealership is very professional and courteous

I recently purchased 2 Certified Preowned vehicles from Auto Nation, a 2015 Nissan Sentra and a 2017 Nissan Altima. My wife and I couldn’t be happier. They made the usually nerve racking process quick and painless. We will definitely be repeat customers!

Bought my new titan in December of 17, love the truck. Sales mgr Nick was awesome. Financial mgr was also great to work with! Always happy to buy here and service dept is always on top of everything.

Thank you, Blake Stebbins, for your superior professionalism and friendliness. You are the best!

Flexible times, quick check-in, comfortable waiting area, good service and car wash �����

I am happy to say that I am currently the owner of 3 Nissan vehicles 2017 Rogue, 2013 Sentra and 2007 Xterra.Through the years I have owned a total of 10 Nissan vehicles the oldest was a Datsun Napz 4x4 king cab pickup. I have enjoyed and trusted all. Recently had problems with the 2013 Sentra's transmission ! Thank God it was still under warranty and Auto Nation Nissan took care of the problem quickly and professionally. Excellent service. we are very please. Thank you very much Pete Garcia

Ian in the service department is the greatest! Always so helpful and nice! Thank you so much!

I found the car of my dreams at this dealer and the whole process from the test drive to leaving the lot was hassle free and extremely easy. A huge shutout to Max and Nick for making it a pleasurable experience and allowing me to take my Nismo Z home!

I’d like to preface this review by accepting full responsibility for making the mistake of trusting our sales person, Zach Brink and our finance person, Dylan. After we had chosen our car, we discussed interest rates, loan terms, and payments with Zach. We accepted an interest rate with a 60 month loan term and a payment we felt was manageable. After going into the finance office to sign our paperwork, we were never informed of anything being different and did see that our payment was the same. Unfortunately, after getting out all of our paperwork to set up online payments we noticed that our interest was higher than what we were told and the loan term was 72 months. I contacted both Zach and Dylan to, at the very least, find how why this had happened, but they could not be bothered to return my calls. I know in the end I should have looked at the final paperwork more closely, but I never imagined them making changes without letting us know. That’s a 3-4,000 dollar mistake on my part, but I wanted to write this review so hopefully no one else makes this mistake and to show you the type of individuals that work at this dealership. I’m very disappointed in how all of this turned out and will never purchase another vehicle with AutoNation.

Great experience and customer service. This place always gets it right!

I purchased my car last year and purchased the maintenance package with it. That experience was at least a 5 star! This is the first oil change I've needed since the purchase, so I anticipated the service to also be 5 star-it wasn't. I called and was able to get an appointment within a couple days & the woman on the phone was very polite & seemed helpful. The problem came when I got to the dealership for my appointment-it wasn't in the books & the service adviser she assigned me to wasn't there. The gentleman that helped me was very nice and he made sure I still got my service that day. The appointment was also relatively quick. Upon completion, the service adviser didn't explain what service was performed or go over anything with me...just handed the keys & invoice to the checkout. The checkout person gave my keys to another tech for someone else...I asked what she was doing with my keys, that the adviser said my car was ready and she said she didn't know why they needed them, but they requested my keys and so she gave them. I got my keys back pretty quickly when i mentioned it to a service adviser. finally I was ready to go...I was a bit disappointed when I got to my car (that was parked a fair distance away from the service department). The interior looked like they'd rubbed oil/grease everywhere. It was on both of the front seats, the doors and the console. I was able to get it off with leather cleaner, but I'm not used to this kind of service....Even at the "quick lube" shops they cover the seats and bring the car up to the service area/door for the customer. The dealerships I've used in the past have even run it through the wash for a quick detail. I have a service agreement that I've paid for and so I'm required to use them for future service...It wasn't horrible (3 stars) but it was far from great.

Sarah, Luz and Robert are truly amazing at what they do! I handed them my situation and my budget and they worked with me to get a new 2018 Sentra SV. Thank you so much!

Sarah made the car buying experience so easy and fun! She was willing to look at any car I wanted and do a test drive!

Dropped off my Altima and my service advisor was readily available. It took only about 5 minutes to drop off. It was an exceptional experience!

Bought my Frontier P/U new at this Auto Nation store. Always been treated fairly and honestly. Repairs are always as estimated and on time. This was just an oil/filter/ lube service, but they still washed it and returned the truck in better shape than when I pulled in.

I come here from Rochester ny.and I love Arizona.this dealer is the best in customer sevice they service you with experience thats why I recoment them to eany body.thank you for your service.

We had very nice experience with this place! Helpful, friendly people.....

great car buying experience! We were in and out in less than 2 hours.

I was moving from Chicago and needed a car. I contacted them and Rick had been great about getting back to me with answers to all my questions as well as pricing and features and packages I wanted. Once there, weeks later, he was great and had everything ready for me. Then I switched colors on him and he quickly got the color I wanted over to the lot. Robert in financing was great at getting me the best rate I could qualify for. Great time overall.

I had a great experience. I asked them for some specific information regarding what I wanted and they responded very quickly with good information. I was able to get a reasonable quote, they worked with me in asking questions, and didn't try to continuously push things I didn't want. Unlike some other dealerships, AutoNation did not add a bunch of aftermarket extras to the car that I did not want. I just had to show up and sign a few papers and pick up the car. They had everything ready to go for me.

Prompt and courteous service for both of my cars....

To whom it may concern: I recently had to take my vehicle to the Autonation Nissan Chandler for repairs. When I spoke to my advisor on the phone, I told him I heard a noise by one of the tires. I payed a little over a thousand dollars in repairs because my advisor said it was probably my back breaks and they had to install the cam sensor. This was 4/11 and I picked up the vehicle the same evening, Julio, my advisor had already left for the day. Driving home I kept hearing the same noise that had me going to the dealership to being with. I called them to let them know the problem wasn't solved and Blake asked me to bring back the car the following morning. So the following morning I was dropped off at work and my husband took the vehicle to be checked again. Because I work in the ER, sometimes is difficult to pick up the phone, but I noticed I had a message from Ian Thompson, he said they test drove my car (Nissan Murano) and found it was failure in the right wheel bearing/hub assy and they would do it for $840.00 plus tax. I left him a message letting him know how unhappy I was about the whole thing and because of their misdiagnosis I would be out over $2000.00 in just two days???? So he calls me later on to negotiate the price of the repairs, instead of $840 it will cost me $640.00. Really? Now you are negotiating how much you are going to rip me off for? So my husband picked up my car. He told them plain and simple they were stealing from the customers. I got a call the following day from Julio (my advisor) asking me to call him to let him know how he could help. I have called him three times two different days and he never got back to me. I then call the Nissan consumer affairs line and spoke to Alina ID#7319177. She gave my case number 305662521. On April 8th Kwan call to confirm the case number and to leave his phone number for us to call with any questions. I have called him several times. No answer. (shocking, right?) My car isn't fixed, I've having to take uber to work this morning because I don't feel safe driving my car with that noise. I'm still $1000.00 dollars out I shouldn't have paid. So I want to know what is the benefit of having a case. I have been going to that dealership for at least 9 years, I have been a loyal customer for all those years and there's nothing worse than feeling like you are being taken for a fool. I work hard for what I have, no freebies, just hard work. So I plan to take this as far as I have to, there's got to be justice somewhere

This is my 2nd purchase at this dealership. I came back because of the no pressure buy and excellent service department. The purchase process was quick and painless. My sales person Sarah was knowledgeable and made my purchase exciting.

Great people. Work with you and allow your dogs to come in and wonder around.

Purchased a 2017 Nissan Titan SV Crew Cab 4x4 at Autonation Nissan Chandler. The truck was actually at another AutoNation Dealer in the the area. They picked up the truck and brought it to Chandler. The price was very competitive and I like the "no haggle" pricing on the used cars. They gave me a very strong and fair trade value for my truck. With my financing already taken care of with my Credit Union, the purchase was very easy. The experience with the Finance Manger was also quick and easy. I hate buying cars at dealerships due to the whole sales rep/sales manager song and dance with the back and forth scribbles on the pad of paper. Then you have the up sales junk from the finance person. This was completely different. Scott brought me a computer generated price sheet with everything outlined. DONE. I would look for a car here again, for sure! Also had a minor warranty repair several days after the purchase which went extremely well also. Quick service and repaired within 2 hours while I waited.

We have been taking our auto for service here for five years now. Each visit has been a good experience. Our service representative, Tyler, is great to work with.

great...Alexander was very efficient... impressed at even checking out I needed new battery and he had it replaced

My experience was great from the beginning to the end. Friendly, accommodating and helpful staff. Everything done in a timely fashion. I was happy!

Had a great car buying experience. They weren't pushy and let us take our time looking at different cars and making our final decision. We would definitely go back.