Recent Reviews from AutoNation Nissan Chandler

To whom it may concern: I recently had to take my vehicle to the Autonation Nissan Chandler for repairs. When I spoke to my advisor on the phone, I told him I heard a noise by one of the tires. I payed a little over a thousand dollars in repairs because my advisor said it was probably my back breaks and they had to install the cam sensor. This was 4/11 and I picked up the vehicle the same evening, Julio, my advisor had already left for the day. Driving home I kept hearing the same noise that had me going to the dealership to being with. I called them to let them know the problem wasn't solved and Blake asked me to bring back the car the following morning. So the following morning I was dropped off at work and my husband took the vehicle to be checked again. Because I work in the ER, sometimes is difficult to pick up the phone, but I noticed I had a message from Ian Thompson, he said they test drove my car (Nissan Murano) and found it was failure in the right wheel bearing/hub assy and they would do it for $840.00 plus tax. I left him a message letting him know how unhappy I was about the whole thing and because of their misdiagnosis I would be out over $2000.00 in just two days???? So he calls me later on to negotiate the price of the repairs, instead of $840 it will cost me $640.00. Really? Now you are negotiating how much you are going to rip me off for? So my husband picked up my car. He told them plain and simple they were stealing from the customers. I got a call the following day from Julio (my advisor) asking me to call him to let him know how he could help. I have called him three times two different days and he never got back to me. I then call the Nissan consumer affairs line and spoke to Alina ID#7319177. She gave my case number 305662521. On April 8th Kwan call to confirm the case number and to leave his phone number for us to call with any questions. I have called him several times. No answer. (shocking, right?) My car isn't fixed, I've having to take uber to work this morning because I don't feel safe driving my car with that noise. I'm still $1000.00 dollars out I shouldn't have paid. So I want to know what is the benefit of having a case. I have been going to that dealership for at least 9 years, I have been a loyal customer for all those years and there's nothing worse than feeling like you are being taken for a fool. I work hard for what I have, no freebies, just hard work. So I plan to take this as far as I have to, there's got to be justice somewhere

Dora Alicia Otero Apr 16, 2018

First off let me just say I am not the type of person to write reviews. However the experience I just had over the phone with first Ray then Jay I have to express the experience. I called and Ray answered the phone and in the beginning he was very helpful in trying to figure out what car I have and what part I need as I started asking questions he seemed to start getting frustrated with me idk if the questions I was asking didn't make sense or what and after we got passed that and prices I said ok let's go ahead and get that scheduled, RIGHT AWAY he said in quote exact words "it doesn't just work that way you you don't just set up an appointment" with HUGE amount of attitude I said oh ok well are you okay ? It sounds like you don't want my services I asked questions you got attitude I asked to set up an appointment I got more attitude I'm not sure what's going on and then I proceeded to ask what's your name ? And then his repsonse cutting me off was "do you want to speak to my manager ?" I will transfer you now I didn't even ask to speak to him he just pawned me off and so I proceed to talk to Jay I guess the manager for the parts service dept. again started off nice and I said I didn't even ask to speak to you I was transferred by Ray he proceeded to say well jay is the nicest guy here I don't see how that phone call went wrong I said I don't know either I was just asking questions about the part and requested to make an appt and I just got a lot of attitude I proceeded to tell him my phone records all my phone calls if you would like I would be more than happy to have you hear it he said no the phones are recorded I can just review it I said ok well I would like to get this started he said ok i just need a payment now it will be done in. About two days or so I said oh ok hold on so it's going to take longer than two days? I didn't know that I'm sorry and he proceeded to say I can't just walk in the paint shop and make them paint the cap to your review mirror right then and there ? I could not believe what I was hearing and just the attitude and horrible customer service I got from both of them. I said well I wasn't asking you to go in there and tell them to do it right away idk how all this works I'm just asking because I don't know sir that's the only reason why I'm asking. it seems like neither one of them had patience in helping a customer who had no clue how the procedure works. I am just so shocked coming from a manager who's suppose to be a role model acted the same way Ray did. It seemed like as if they were just buddies just the way Ray transferred me right away to jay without me even asking to speak to him . I wish someone who is the owner of this dealership would listen to my recorded conversations I had with these two gentlemen this morning to actually see how horrible the customer service was and rudeness I had to deal with . Again I am not the type of person to take the time to write reviews good or bad ones but that's how bad they both made me feel where I had to actually come on here and write this.

Celeste Mendoza Apr 21, 2017

I bought two cars previously from Auto Nation Nissan and had no problems. This time around it left a bad taste in my mouth and makes me hesitant to ever return. I went in with my mom and my daughter looking for a bigger car and to trade in a car I had bought 2 years prior from this dealership. I was helped by a guy named David Lewis. He seemed very helpful at first and it seemed as though we were on the same page as far as my current situation and what I was looking for. I spent four hours there and he ended up trying to push me into the same car that I already had except the 2017 model. I left a little frusterated. The next day I messaged david via text and asked if he could look into another car for me. I didnt get much of a direct response so I stopped replying. A few days later I got another text from him telling me that him and his finance team were working hard at finding me what I had been looking for. I asked him to email me the cars he was looking at for me. He told me his manager insisted that I come in and asked me to have paycheck stubs. Curious I went.in the same day. Only after sitting there for almost 45 minutes did he decide to tell me what kind of car he was trying to get me in. It was the exact same car he had showed me last time that was a newer model of my car I already owned. I again told him thats not what I was looking for. He then claimed he had a car that was the next step up also a 2017, that he would show me. Less than 10 minutes later he introduces me to his finance manager. This guy then tells me he had a deal on the car I had already said no to twice. At that point I was beyond frusterated and felt very led on. He then made me answer a call from WellsFargo for the car loan on a car I had already said 3 times that I did not want, just to answer some basic questions he told me. He then proceeded to tell me the payment eachmonth, on the car I didnt want, and it was $100 over what I was already paying on my current car and that was almost $80 over what I said what I had been willing to pay. I left very frusterated and dissapointed. If your going to try to sell someone a car, someone who has been a loyal customer in the past,dont try to push them into something they are clear about not wanting

Samantha Miller Mar 14, 2017

I bought my Nissan Cube from this Nissan in 2012. Little did I know, the steering lock (what recognizes your key in the car and lets the car start) was recalled and i wasn't made aware of that. Well, in December 2016 my car would start funny and then a few days later wouldn't start at all. I thought it may have been the battery so I jumped the car- nothing. I got my car towed to Nissan with it not starting and SPECIFICALLY ASKED THEM TO CHECK THE STEERING LOCK. shortly after they called me and said they did a diagnostic on my car and nothing was wrong and that the car would start. They said they changed the battery in my key fob and the battery in my car may just be bad and everything was well and that the car starts. I went back in to get my car and while picking up my key i talked to a different man in the services department who was rude and not helpful at all. He couldnt find my name in the computer even though it was JUST put in there. I wanted to confirm what was wrong with my car and he said "I dont know. I wasnt your representative that talked to you originally". (LOOK AT THE PAPERWORK OR FIND THE GUY WHO HELPED ME!) I went out to get my car, it started but still sounded a bit funny. So, I got the battery changed since it had been awhile and I kid you not, 2 days later I was stranded at Fry's because the car would not start AGAIN! So, (on a friday) I got the car towed AGAIN to Nissan. At this point I had spent 300$ in tows and $130 on a new battery. This time when my car went in, I was not happy. I told them to check the steering lock and call me back. That's all I want checked. They said it would be top priority and i get a call 5 hours later saying they won't check it until MONDAY! I get a call Monday and sure enough, it was the steering lock. They told me it would be around $1100 DOLLARS to get fixed! No thanks. Found the same part on amazon for $375 and installed myself. Super easy, took 20 minutes. All the while Nissan told me I'd have to have my key fob reprogrammed and that I shouldn't do it myself because of that which was NOT in the slightest bit true. Overall, UNPLEASANT experience and I will NEVER bring my car back to this place or buy a car here again. The 2 men helping me on the phone and in person the 2 seperate times were rude and were not helpful.

Ashley o Jan 7, 2017

After shopping around for a car & being hounded by Rick Goodman to come in & look at the cars he sent us, my husband & I went to buy a van. We ended up trying to buy a 2010 Kia Sedona on 11/18/2016. After we took home the car, we found out that one of the key fabs was not working. I called Rick & told him about the problems with the key fab & the tailgate button not working. He told me that because it was the weekend, he was busy & to take it to a Kia dealership to have them fix it. He also told us to bring the van to the store so that they can check why the tailgate button does not work but to take it the week after Thanksgiving. Today we talked with Rick & told him where is there Kia dealership so we can take it to them to fix the problem. He told us that we are responsible for paying for having the key fab reprogrammed because we bought the van as is. I told him that he knew about the problem & now he does not want to deal with us anymore. Then after we ended our conversation, Rick called back to tell us to bring back the car because they could not finance us because of our income. After about a couple of hours, I called the dealer to speak with Wendy the finance manager we dealt with but she was not there so I was transferred to Nick & then Nick transferred me to Joe who said that the bank won't finance us because we are going to use the car for Uber & that we can either return the car or they will pick it up & will be charged for towing. I told my husband about the reason why they won't sell us the car & so Steve called the dealer & spoke with Joe the same guy I spoke with & told Steve to either bring back the van or they will pick it up & then hung up on Steve. When I was talking to him, he was rude & was even ruder to Steve. We have bought several cars with Autonation but this is the first time we were treated rudely. This dealer Autonation Nissan in Chandler, AZ was the rudest dealer we have ever dealt with. There is no reason for Joe the finance manager to treat us that way. For being a manager, Joe should know better. And as for Rick Goodman, he should have never have led us to believe that he will treat us fairly & end up lying to us & telling us he will have the service department fix the problem we had with this van. I gave them a 1 star for the way they treated us.

elena lichtman Nov 29, 2016

The star is NOT for my sales rep, Fabien was AMAZING He found the 2012 Nissan Altima 3.5L that I was looking for on their used car lot, let me test drive it and immediately after deciding I wanted it got the paperwork started and got the vehicle moving to be done and ready for me by the time I finished all the paperwork. After filling out the standard info he hands me the certified pre owned confirmation contract. I SIGNED THIS DOCUMENT. And agreed to the cost of $18,000 on the dot. He took all the paperwork to get processed only to come back and he felt horrible, so horrible he had the pre owned manager come out to tell me the info he had to deliver. I was informed that the vehicle was a government vehicle and that Nissan doesn't certify these vehicles as certified pre owned. So in return I stated that they were not honoring a CONTRACT that has ALREADY BEEN SIGNED AND AGREED TO. The manager them proceeds to rip it up in front of me. He then follows it by saying "I have never had a government vehicle on our lot before and we weren't aware it was a government car" I asked how long he has been selling cars and he claims 16 years. I'm sorry but in 16 years I guarantee you will run across 1 government owned vehicle! I then start claiming false advertising and he tries to tell me that it's not false advertising and it was a mistake. False advertising is advertising something in a way that it cannot be provided. In this case the vehicle is advertised certified pre owned and they refuse to certify it. I ask for a comparable warranty to the certification be added to the car at no extra charge due to their mess up and he says the best they can do is give me a warranty that jumps the price $2000, which made me outraged. I left and requested to speak to their GM who also refused to resolve the issue after. Again a CONTRACT had been signed. This is the 3rd Autonation facility I have had issues with. I will NEVER go to Autonation again. They are all horrible dealerships with terrible customer service.

Tyler Burt Mar 10, 2016

The short version: I felt cheated by the financing department and when I tried to return the car I was kicked off of the property and I had to call the police to escort me back to obtain proof I returned the car. ------ I had a nightmare of an experience buying a car here. The salesman was super nice and no pressure but that all changed when I got into the financing department. This is my first time buying a car and I am not familiar with their tactics. I had waited nearly 4 hours, it was memorial day and they were busy so I was trying to be patient but I was tired and ready to get out. The finance guy off-handedly mentions what my car payment would be and it was $40 a month more than what I had agreed to. I asked why it had gone up and he said he had lowered the interest rate. So how does my payment go up then? He dodges my questions, says I need extra warranties to qualify for financing, tells me if he takes them off I will have to wait while he re-does the entire loan, dismissively says its only another $1 a day, never breaks down how much I am paying, keeps pushing me to sign papers. I end up signing, I go home and look over everything and he has tacked on an additional $4,800 in ridiculous warranties. I also notice that I signed an AutoNation Pledge that says "We want you to know: The purchase of protection products is not required to obtain financing or a lower interest rate" so he lied to me on that. SO now it gets even worse. I decide to return the car. The next day we go in and talk to the Finance manager, he is immediately rude and aggressive towards me and the people who came with me. I decide I need to be firm because I was a push-over before and that's what got me into this. When I am passionate but not raising my voice he tells me I am yelling and that he will call the police on me. He tries to give me the same run-around about needing the warranties to secure the loan, he tells me I am lying about the dishonest tactics. I keep saying I don't want to discuss it I just want to return the car, I am getting angry at this point but not yelling. He tells me I am yelling and kicks me out of the property, he gives me NOTHING to show that I returned the vehicle, we ask a sales person to testify on video that we returned the vehicle and he snorts and walks away from us. I am a mess, I am crying, I left the vehicle there but have no documentation or proof. I call the police and have an officer escort me back onto the property, the guy still insists that they don't give any receipt for the return of a vehicle. He agrees to write a note on the back of a business card saying it was returned. I absolutely cannot believe it escalated so badly so quickly. I would never shop here again, it blows my mind that they would treat me this way.

Angela Nimmo May 27, 2015

I told myself I would never come back after my horrible tire experience, but I let the fact that this is the closest dealership to my house convince me to give it another try. I regret it. I brought in my sister's Nissan Altima after it got flood damaged in Chandler. I assumed going to the Nissan dealership would be the best option since it would be best to let the people who supposedly know about Nissan repair a Nissan. I was wrong. So overall the engine had to be replaced. I brought in the car Sept 19th and was promised a return date of Nov 10th, which is already super long by most standards apparently. Even with such an extended deadline, I didn't actually get to pick up the car until November 28th. They took two weeks longer than an already long promise date. On top of that, when I went to go pick up the car on the 28th, they realized something was up with the tire pressure as they were giving me the car. Obviously they had to check that out, so it took an additional two days to figure that out. In the end, the tire pressure indicator stayed on and they simply told me it must've been something outside of the flood damage so they weren't responsible for it. I would have argued that they still need to give me some sort of diagnosis, but at this point I was exhausted with the whole experience and just wanted to get my car out of this disorganized, unqualified, and depressing mess. I left very dissatisfied and irritated with the whole experience, but there's more. Luckily the heating in the car still worked so I wasn't too cold in the winter when this happened, but now it's starting to get hot and I decided to turn on the cool air. Guess what, it no longer works! My Arizona car will not cool down! The AC was perfectly fine before the flood damage so I assume it must've been damaged from the flood, which AutoNation Nissan was responsible for making all the repairs. They didn't check the A/C - awesome. I know this account sounds exaggerated, but if anything, I'm honestly being nice. On top of the technical and logistical errors, the service experience was disorganized, misleading, and disappointing. From promised return calls that never came to paperwork errors - I'm keeping out a lot of minor details that add up to make this a lot worse then what I've recited here. I will not give this place a third try, and I recommend that others do not even risk giving it a first.

Jorge Tenorio Jan 12, 2015

A brief description of your request: Purchased the truck because it was a CPO vehicle. CPO's a sense of quality and insurance that the vehicle has been thoroughly inspected a reconditioned to almost new condition. When I got home and went through the CPO checklist I found several items that were checked off as "meets standard" that were obviously not performed or checked. 1. The positive pole on the battery and the battery hold down clamp were extensively corroded. Battery fluid levels were out of sight low. 2. The clamp for the air box lid was not functional. 3. The engine compartment was completely full of dirt. 4. Looking down through the engine compartment I could see rust on the frame. 5. Three hundred feet from the dealership the check tire pressure alert came on, when checked at home the right front was 5# low. Returned to the dealership (110 mile round trip) the following day to allow them to address these oversights. Truck was placed on a lift and inspection revealed springs and other steel components have a lot of surface rust. Battery was replaced. Engine compartment was detailed. My issue with this transaction and dealer is this; CPO stands for a confidence that the car has been checked to insure current and foreseeable future problems. With the checklist fraudulently signed off as meets standards on these obvious items I don't have much faith that that other items of more consequence have not been checked. The rust on the springs I decided was from a winter in New Jersey where the truck was bought and I accepted the rust condition at the dealership but now I'm second guessing that decision. I don't feel that I bought a true CPO vehicle and my concerns of problems down the line bother me. I really like the Frontier PRO-4, much better than my Frontier SV. I worked in nuclear power plant control rooms for 40 years. I have completed and signed off thousands of documents. If I or anyone that worked for me did this they would have severely reprimanded and the test would have to be completed again to insure compliance. It may seem a stretch comparing nuclear power to the simple maintenance on a vehicle, but the reactor is not doing 70 on the freeway. Safety and integrity are one and the same. The trust factor is just not here on this vehicle Sincerely, Bruce L

EXSRO Sep 24, 2014

We had a wonderful experience purchasing our vehicle from Power Nissan. Our sales rep. was Michael R and he was ABSOLUTELY AMAZING!!! I definitely do not believe we would have had the buying process we did if it wasnt for him. We were in the market for a used vehicle just to get from point A to point B. Our second car recently took an unexpected crap, I'm sure everyone can relate. We wanted a lower payment on something dependable. We had originally gone to Power Toyota in Tempe to look at a vehicle we saw online. NEVER EVER EVER EVER go to that dealership, they were awful. The sales person was horrid. I cant even remember his real name as we called him everything but that. Anyway, while I was waiting in the car to leave that dealer, I brought up Power Nissan on my phone to look at their used car inventory where I found a Honda Accord I wanted to look at. So we drove down there. Michael greeted us and was extremely friendly. I had my 4 year old daughter with me and he included her in the process. It was very sweet. We looked at the car, took it for a test drive, and proceeded inside to negotiate financing. The process was very quick and painless. There was a bit of a wait getting into finance because the dealer was busy that day, but no problem as they had a nice play area for my daughter. We were in and out of finance and driving home in our new Honda later that evening. Due to the higher mileage on the Honda we received a phone call a few days later saying that the bank did not want to approve the loan and that we would need to get into a vehicle with lower miles. It was crazy, you would think under normal circumstances this would be an inconvenience and upset us, but they were so apologetic, friendly, and already had a backup plan that I didnt even blink. We went in later that day and they had a NEWER Honda, with FEWER miles, with LEATHER interior and a MOON ROOF... that we got approved for... oh, and SAME PAYMENT. We dealt with TIM in finance and he was very helpful, got us in and out in a jiffy. The whole time we were there Michael was nothing but apologetic for us having to come back and switch vehicles... WHAT?! We ended up with something even better and of which we are VERY VERY VERY satisfied with. Normally I hate car shopping... in fact, I dread it with my whole being as I do not like "sales" people, however MICHAEL was not that at all. He made us feel welcome and like family. He talked about his grandchildren and made my daughter feel included in the experience. All of that matters a great deal. So even though there were a few issues with the financing and having to come back, none of that even mattered to us because of the service we received. We would definitely tell friends and family about Power Nissan and I suggest you ask for Michael R in Sales and Tim in Finance. They make the experience fast, simple, and easy.

AshleyNDevon Mar 1, 2013

These people are a bunch of liars. They changed their story about 20 times, cannot do math and do not know how to tell the truth. I was interested in purchasing a Armada they told me prices and said to come down and then they had a dealer Armada they were selling cheaper because it was a Demo that the GM had used. They had me there for hours, TOM was the sales guy and then one of his team members I cannot even remember his name because he was so rude was supposed to be helping me. They made me sit there for hours and ran my credit and then had me drive the Armada home with dealer plates They said they would call me mind you this was at 2pm. Hours went by and I heard nothing I called several times and got no response they kept telling me they were busy and get back to me this went on and on and then they called me and told me they did all the loan stuff on the wrong car when they were completely lying. They then were playing games with numbers and said oh we will call you back. It was 8 o clock and my car was still there I finally just drove there and mind you they kept telling me they were so busy well when I got to the dealership there was not 1 person in there!!!!! They were all sitting there doing nothing! They were all scattered and scrambling changing numbers on me and they clearly thought I was an idiot because what they were saying did not make sense. Make a long story short they said I could get the cheaper Armada we originally looked at well then that price went up by almost 2k at this point I was so irritated I said ok lets do it. Well then come the loan documents they wanted to offer me a crazy interest rate and I said no all of the sales people walked out of the room. Mind you TOM was huffing and puffing in his office about how he was going to have to stay past 9pm is this not his job?? Last time I checked it was. They were all RUDE and made up several lies. THey were trying to pull a fast one on me. Then they said they would call me in the morning to get me a better interest rate after dealing with their attitudes and the way they handle themselves I emailed them and told them I was all set and they did not even care. I know why their numbers are down and thats because they lie and are rude. All they care about is themselves and when things don't go their way it is not beneficial for them. Tom's guy who worked with him said he was going home and was not going to wait for me to purchase because he had been there since 8:30 am I could not believe people were acting this way it was unreal. I could go on and on about these people but they lied and be careful to look at things closely because they are trying to pull a fast one on people. Tom even told me they did not have a good month sales wise, ya its probably because you do not know what your doing!

Jenna Jacques Jun 6, 2012

I bought my 2009 Nissan Altima Coupe 2.5s in January 2010. In October 2010, my car developed an oil leak. Since this was a power train issue, I took it to the dealership. They informed me that there was no leak and that the dripping I was noticing was from spillage from the last oil change. According to them, the last person who changed the oil either spilled some or overfilled the reservoir leading to an overflow. The dealership cleaned up the residue and said that would solve the problem. I continued to drive the vehicle. The problem wasnt solved and oil continued to leaknot a lot, but enough to smell it burning and to soil my garage floor. In November 2010, I brought the car back to the dealership complaining of the oil leak. Again, they said they couldnt find a leak and that it was still from either spillage or overflow. They cleaned up the residue and said that would solve the problem. Of course, it did not. Not trusting what the dealership was telling me, I brought my car to AAA in December 2010 and had them investigate the issue. They put dye into the oil and had me return in a week so that they could trace the source of the leak. After the diagnostic, AAA told me the oil was coming from the cover plate on the side of the engine by the timing belt. AAA put the car on a lift and showed me where they thought the problem was coming from. The repair estimate AAA provided was about $1500. Since this was still a warranty issue, I made another appointment with the dealership to address the problem. On December 18, 2010, I brought my car to the dealership and explained to them the findings from AAAs dye test. The dealership said they would examine the problem. They determined that it was a faulty oil cooler. They replaced it, but my car continued to leak. In February 2011, I brought the car back to the dealership and they inspected it. This time, they told me that the oil filler neck was faulty. They replaced it and said that would solve the problem. It did not. My car continued to leak oil so I brought it back to them later that month for them to re-address the problem. This time around they said they would replace the valve cover and gaskets. They didnt have the parts at the time so they ordered them. In March 2011, they replaced the valve cover and gaskets. The car still continued to leak. They investigated again and said that this time, they were sure they found the problem. It was a faulty intake manifold stud. So they replaced it. The mechanic told me he had never seen this problem before in all his years of fixing Nissan vehicles. In fact, that was the second time someone from the dealership told theyd never seen this kind of repair before on an 2009 altima. Just what I wanted to hear. A week goes by and the car begins leaking oil again. In April 2011, they ran another dye test. This time they told me it was a cracked front engine cover and seal. They ordered the replacement. When the replacement arrived, it too was cracked so they ordered another one. They completed the replacement and the leak was stopped. They drove it, tested it, etc., and no more leak. I took my car home. The next couple of days, I continued to notice fluid leaking from my car. I couldnt believe it. In May 2011, I took the car back to the dealership yet again. They inspected it, and this time they said it was the high pressure power steering hose that was leaking. This repair was not covered under the power train warranty and I had to pay out of pocket for it. And though I cant prove anything, the power steering line that broke was directly adjacent to the front engine cover they replaced. They assured me that they didnt touch it and that it was just coincidence that it started leaking. I have no way to prove otherwise, but given my history with them Im suspect. Meanwhile, as they put my car on the lift to show me all the work they had completed and to promise that the car was done leaking, I noticed that the front engine cover that they replaced was the exact thing that AAA showed me to be the problem when I took it to them in December. Apparently, the dealership never once considered AAAs diagnostic. It could have saved them thousands in repairs and months of my time. In summary, Ive owned this car for 1yr and 4mos and it has been leaking something for 7 of those months. All combined, Ive made 11 trips to the mechanic for repairs and Ive lost count of the number of days and hours Ive spent either without a car or in a loaner. In my opinion, this is unacceptable for a 2009. If I had bought this car new, it would have qualified as a lemon under the Arizona State Lemon Law after the fourth repair under warranty for the same problem. Unfortunately, I bought it used and lemon laws in AZ for used cars do not favor the buyer. I have filed a claim with Nissan customer service but have not made much progress in getting any amends. Its hard to describe just how frustrated I am about this situation. The coupe is not a cheap car and the altima brand is supposed to be synonymous with quality. The reality, is that this dealership sold me a lemon. And while they have worked to repair the vehicle that is not the experience I had in mind. I had hoped to buy a car that would last me 10yrs with minimal concerns. Instead, I bought a leak. I will certainly not recommend Nissan vehicles to any friends or family. And if I can dissuade just one person from buying a Nissan with this review, I will feel as though I have exacted at least some reparation for the frustration and disappointment Nissan has brought into my life.

liste25 May 11, 2011

Same as ASUgirl said, I read the reviews, but I noticed most of them rate Power for the bad service department they have. After visiting them, Craig the internet sales man was very helpful in finding the right car you want. Came in only to look around at the 2011 Altima Coupe Metal Slate color the first day and found a car I wanted that was located at a different lot. Went back the next day to purchase said car, but they came back and said the car was sold. I'm guessing they were trying to bait and switch me into getting a more expensive car. Eventually told them 'no we want the exact same car' and ask what other colors they had. Found a red color that was also at another location, but went out to look at a 2010 red w/ convenience package in the lot. Ran the numbers and it came out to being more cheaper than the original 2011 with no options added. Met with McKenzie the finance lady. At first she was great but then eventually became a bit rude when we kept saying no to her extended warranties and extra coverages. Request another financial person when doing you paperwork. Ended up getting the 10' red Coupe and could not be more happier, only problem was it had some minor scratches and a small dent on the passenger door. As per Nissan policy they have to restore the car to brand new condition, but this is where the low rating comes in, their service department is garbage! Picked up my car today again after taking the car in 3 separate times now and they were still unable to restore the paint correctly. All they use is a wax to try cover up the scratches without actually being able to remove them. They tried their best to remove the dent by the paint-less dent repair but with my keen eyes I was able to tell this is still not done correctly. Now I have to wait another week to bring it back in again to have them do it over again. All in all, sales man Craig is great, car is great, but service is garbage. I'll be relieved when all this is over and done with.

A Google User Apr 16, 2011

I purchased a used 2006 xterra about 5 months ago from this "dealership", after talking with the financier Frank for a while on warranties he led me to purchase what he told me "this will cover any issues you might have with a used car in the first year." Well guess what, no sooner had I driven this lemon off the lot then the check engine warning light had come on. I took the car back 3 days later on a Monday; they told me it was my fault for not tightening the gas cap on correctly. So I figured they knew what they were talking about. I waited over a month for my title to arrive, why? Because they weren't in possession of the title for the car they sold me, I had to call another dealership that had the title and repeatedly leave messages for days after days before I got any sort of response. Finally I received the title but guess what the engine light was still on every damn day I owned this pile of junk. "You didn't tighten the fuel cap properly" WRONG, the problem was that a fuel gauge sensor was broken, yet there was no mention of that on my car fax which I believe to have been totally falsified. Guess what, the extra 7 grand I shelled out for a warranty was useless because it didn't cover this issue. I took my xterra back to have it fixed, they made me wait for 8 hours before I finally dragged the fuel pressure sensor was the issues, and oh yeah I have to pay out of pocket for it. After threatening to bring legal action under the lemon law, they scrambled and found me another xterra, which I did like, same year, and price, but wouldn't you know it, I had to fork out another 2 grand for some nonsense. So now I have my 2nd xterra from Chandler, I must say I do love the car and have had no problems with it, however it's been over a month since I took it home and once again I am still waiting for the damn title. I've called a few times and been assured it's been mailed, I guess their sending it to me by pony express. Never do business with this company, EVER

werewulf76 Aug 20, 2009

Power Nissan in Chandler, AZ We purchased a used SUV from them, the salesman was awesome! The Finance Manager was a [violative content deleted] his first "deal" was about 3k over priced, so 6hrs and 3 "deals" later we settled on a price signed the contract with the only add-on being GAP insurance and left with the SUV... A few days later we got a call from the "Finance Manager" saying the financing had fallen through. This seemed strange to me because we had a signed contract with payments, interest rate, and a lender stated on it, so I contacted our attorney he reviewed the contract and said it looked binding to him. I have since been in contact the Attorney General of Arizona and was told this practice has a name "spot delivery scam" and is commen in Arizona, most people take the dealers word when there told they will have to have a co-signer, put more money down, or bring the vehicle back. But I was told by the Attorney General and my personal Attorney under Arizona Law: * If you have signed papers, you own the car, regardless of whether the vehicle has been financed. *Your credit was good or the dealer would not have delivered the car to you at the price you agreed to pay. *A finance document showing payments, deposit, interest rate and other financial items is a binding contract, giving you specific legal rights. *You own the car subject to making payments only. The dealer cannot change that once you take possession. *Keep all copies of your paperwork and anything else associated with the sale (including calendars, photographs, advertisements). If the finance manager asks for your papers at any time for any reason, refuse! Keep these documents in a safe place, not the car. *If you are called back to the dealership to sign additional papers, either do not go or do so in a different car than the one you bought. *Have a friend or spouse drive you and witness whatever is being told to you. This will prevent the dealer from taking your car as hostage, an all too common happening. *If a dispute arises with the dealer over the contract and the dealer demands the car is returned, park it in a garage or remote location until the matter is resolved, to prevent it from being taken against your wishes. *Put together a complete timeline of everything that happened from the time you thought of purchasing the car until the car was taken away. *Try to remember specific names of dealership personnel and any statements that were made to you during conversations with the sales and finance staff. *Keep track of all monies you had invested into the purchase, including registration, insurance, down payment and trade. Never pay cash and always get a receipt! So the bottom line is if they unlawfully take possession of the vehicle we plan to file a lawsuit. I will keep this updated.

i_love_the_law Jul 3, 2008

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