12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Nissan Chandler

Great vehicle and pricing. Difficult advance documents/procedures. It appears that contrary to state law, they did not re-title a used vehicle to name of dealership before trying to (re)sell it. Obtaining full advance documents remotely (by email) was often delayed, tricky, and contract communication was hit-or-miss. They are good with automobile knowledge, but the paperwork procedures seem to be compartmentalized. Example: My credit union required a scan of the existing title in order to confirm no liens and that vehicle was properly titled to the dealership. I was told that AutoNation is unable to comply with this - which caused me to be unable to close the loan I had already been approved for. AutoNation Nissan Chandler stepped in and "provided financing options," meeting the same terms I had with my credit union, but this rubbed me the wrong way - they were (effectively if not deliberately) non-complying with required legal procedures in order to get commission not only on the sale, but also on the financing. Privacy of the prior seller was cited as the reason to not release the title for verification, but the vehicle should have been titled to the dealership - so this felt like another red flag that this could be a questionable purchase. In the end, this is a reputable and large dealership - but they have some questionable practices especially as regards their internet-originating sales. Be advised they charge a $499 (very high) non-negotiable used car "documentation fee" which is their profit in addition to commission. The used vehicle I purchased appears to be in quite good condition, and the sales staff were very helpful, communicative (by email), and friendly. I flew in from out-of-state to purchase this vehicle and drive it away, so needed to feel good about the dealership from afar and see all documentation in advance before I bought a plane ticket. It was very slow and difficult (per previously mentioned compartmentalization of roles) to obtain documents for advance review, and the inability to provide proof of clean title made me extremely nervous (they did send a full and free CarFax, but my credit union advised this was not sufficient). I also performed my own separate vehicle criminal and lien check and found car to be free, so decided to risk the title non-compliance as the other information I had appeared to be positive. I can't say that I was entirely confident in advance, and did not feel good about buying a plane ticket based on the information AutoNation had provided. I asked for a proposed purchase agreement six times before it was sent to me. I decided to risk it, and fly out - seemed like a promising transaction even if there were multiple problems and possible fraudulent documentation procedures going on. Ultimately I chalked those up to inexperience of the sales people, disconnected from the title transaction people, who were themselves disconnected from the finance people. Even after having read and reviewed all documents in advance, the time spent waiting at the dealership for the final paperwork to sign and get out was quite long - several hours sitting at a table. After taking my gamble, it appears that the end result was a great vehicle with the same finance terms as I had brought to the table, but getting to that point was not particularly confidence-inspiring, easy or fast.

Sam L Jan 6, 2020

My husband and I will never do business with Auto Nation again! We had bought a 2018 Titan from Auto Nation Chandler, then this September we needed a bigger truck to be able to transport equipment. We were happy with the Titan but we needed more power. So first we looked on line at their web site & found a Ram that we really liked & wanted to look at. My husband called the Auto Nation Chandler which is nearly impossible to get anyone to answer the phone. He finally spoke to a sales man who said they could do that specific truck for us & to come into the dealership. So I go into the dealership & ask for that sales person & he sends some young kid back down to talk to me. This kid pulls the truck we wanted up on the computer and said he is at the Auto Nation in Phoenix and he couldn't sell it to us. This was a total waste of time & we were already not happy with the lack of people to answer the dealership phone & communication, then the salesman tells my husband he can do it and this kid telling me I have to go to Phoenix. I don't think so. We ended up getting a new truck at a different dealership. I then came back to Auto nation with the documentation needed to cancel & get refunds on all the extras we paid for. I spoke to the finance manager who said he needed the pay off letter from the bank and that I could email it to him & he would handle it. On Oct 7th I emailed him the paperwork & he emailed me back that same day that he would get it cancelled & processed. I never heard anything else so I tried calling the finance manger several times getting his voice mail & leaving messages with no response, On October 12th I emailed the finance manager asking for some communication & status on the cancellations. Still after getting no communication I went to the dealership on October 16th & spoke to Mia (she has been the only pleasant person in all this). I showed her my emails to the finance manager. Mia looked up our account and no action or notes had been made. So I'm not sure how much more of a refund we would have gotten if the cancellation would have been done when it was supposed to. Mia cancelled all of the extras & gave me print outs confirming the cancellations & how much we will be get for a refund. Mia told me that it should take 3-6 weeks for us to receive the refunds. Today (November 12th) I tried to call Mia to check on the refund status, she was not in and no one else knew how to look it up. # of the refunds were coming from safe-guard products so I called the number for them on my cancellation document that Mia had given me. They said they received the cancellation signatures on Nov 6th & they processed & paid the refund back to Auto Nation on Nov 8th. They said it could take 4-8 weeks from the 8th. I am furious, How is it they did not receive the cancellation signatures until Nov 6th when I was in the dealership on October 16th. The communication & lack of follow through with this dealership is absolutely ridiculous!

Kim Sipes Nov 12, 2019

To whom it may concern: I recently had to take my vehicle to the Autonation Nissan Chandler for repairs. When I spoke to my advisor on the phone, I told him I heard a noise by one of the tires. I payed a little over a thousand dollars in repairs because my advisor said it was probably my back breaks and they had to install the cam sensor. This was 4/11 and I picked up the vehicle the same evening, Julio, my advisor had already left for the day. Driving home I kept hearing the same noise that had me going to the dealership to being with. I called them to let them know the problem wasn't solved and Blake asked me to bring back the car the following morning. So the following morning I was dropped off at work and my husband took the vehicle to be checked again. Because I work in the ER, sometimes is difficult to pick up the phone, but I noticed I had a message from Ian Thompson, he said they test drove my car (Nissan Murano) and found it was failure in the right wheel bearing/hub assy and they would do it for $840.00 plus tax. I left him a message letting him know how unhappy I was about the whole thing and because of their misdiagnosis I would be out over $2000.00 in just two days???? So he calls me later on to negotiate the price of the repairs, instead of $840 it will cost me $640.00. Really? Now you are negotiating how much you are going to rip me off for? So my husband picked up my car. He told them plain and simple they were stealing from the customers. I got a call the following day from Julio (my advisor) asking me to call him to let him know how he could help. I have called him three times two different days and he never got back to me. I then call the Nissan consumer affairs line and spoke to Alina ID#7319177. She gave my case number 305662521. On April 8th Kwan call to confirm the case number and to leave his phone number for us to call with any questions. I have called him several times. No answer. (shocking, right?) My car isn't fixed, I've having to take uber to work this morning because I don't feel safe driving my car with that noise. I'm still $1000.00 dollars out I shouldn't have paid. So I want to know what is the benefit of having a case. I have been going to that dealership for at least 9 years, I have been a loyal customer for all those years and there's nothing worse than feeling like you are being taken for a fool. I work hard for what I have, no freebies, just hard work. So I plan to take this as far as I have to, there's got to be justice somewhere

Dora Alicia Otero Apr 16, 2018

A brief description of your request: Purchased the truck because it was a CPO vehicle. CPO's a sense of quality and insurance that the vehicle has been thoroughly inspected a reconditioned to almost new condition. When I got home and went through the CPO checklist I found several items that were checked off as "meets standard" that were obviously not performed or checked. 1. The positive pole on the battery and the battery hold down clamp were extensively corroded. Battery fluid levels were out of sight low. 2. The clamp for the air box lid was not functional. 3. The engine compartment was completely full of dirt. 4. Looking down through the engine compartment I could see rust on the frame. 5. Three hundred feet from the dealership the check tire pressure alert came on, when checked at home the right front was 5# low. Returned to the dealership (110 mile round trip) the following day to allow them to address these oversights. Truck was placed on a lift and inspection revealed springs and other steel components have a lot of surface rust. Battery was replaced. Engine compartment was detailed. My issue with this transaction and dealer is this; CPO stands for a confidence that the car has been checked to insure current and foreseeable future problems. With the checklist fraudulently signed off as meets standards on these obvious items I don't have much faith that that other items of more consequence have not been checked. The rust on the springs I decided was from a winter in New Jersey where the truck was bought and I accepted the rust condition at the dealership but now I'm second guessing that decision. I don't feel that I bought a true CPO vehicle and my concerns of problems down the line bother me. I really like the Frontier PRO-4, much better than my Frontier SV. I worked in nuclear power plant control rooms for 40 years. I have completed and signed off thousands of documents. If I or anyone that worked for me did this they would have severely reprimanded and the test would have to be completed again to insure compliance. It may seem a stretch comparing nuclear power to the simple maintenance on a vehicle, but the reactor is not doing 70 on the freeway. Safety and integrity are one and the same. The trust factor is just not here on this vehicle Sincerely, Bruce L

EXSRO Sep 24, 2014

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Nissan Chandler

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