13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Nissan Chandler Difference

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Recent Reviews from AutoNation Nissan Chandler

• I was told that a full inspection of a used vehicle would be made and provided to me (standard inspection report), it was never provided. • I was told that it would have a working air conditioner and that it was required in order to sell the vehicle, after 2 months it was not fixed. • I was told other items would be repaired but the cosmetic work on the exterior would not be done. They spent $644 fixing a door handle by zip tying half of the plastic handle back into place!? • I received updates saying they were still working on the vehicle and having trouble getting parts but things were moving along. At no time during these conversations did staff say “gee, we’re really sorry, but this car has more issues than we are comfortable with, we are going to refund your deposit and scrap this sale.” This would have been the honest thing to do . But I was strung along under the impression it would be fixed for 2 months. • At the point of sale was told the 5 day money back guarantee was not available. This was a change from all prior conversations, where I had clearly mentioned having my mechanic look at the vehicle and confirm the condition. They made me sign a new contract and shredded the one with the hand written note to fix the AC, but they DID honor the 5 day return policy and it was a good thing they did. I drove the vehicle off of the lot and within 2 miles of the dealership, the AC went completely out, blowing hot air, then the doors wouldn’t lock properly, then the head liner was sagging and the drivers side sun visor (which appears to be a salvaged product with crayon numbers on it) broke. I had the car less than 24 hours and it did not meet my expectations. I returned it immediately and asked for my money back. I was told they would mail a check and credit my credit card account. The check took me 3 phone calls and the credit card for the original $2,500 deposit has yet to occur, and this is 3 weeks after returning the car. I would not trust their mechanics to do their job. The sales staff was nice but wow, this was the weirdest vehicle sale I've ever experienced. I gave them 2 stars because of the sales staff, who were stuck between bad management and bad mechanical staff and had to deal with an angry customer. We have filed a dispute with the credit card company.

Diana Kaminski Aug 22, 2021

My wife and I recently purchased a vehicle from here. We had our own financing and it took a couple of days before we got our check from our personal bank but they allowed us to take the car with dealer plates until then and obviously after signing all the title/sale documents. Upon driving my wifes' vehicle I noticed an odd sound when going over bumps and immediately brought it to the attention of my wife. The car would also slightly pull to the right as if the wheels weren't aligned. So we scheduled an appointment to come in on that Saturday about 2-3 days after taking the vehicle home. My wife let our sales rep (who was awesome) and another gentlemen take the car on a test drive to where the other gentlemen told her they didn't hear anything. He offered to allow her to take him and show him what she means and she did. He noticed the noise and told her that it's normal for Volkswagen Tiguans to make that metal on metal grinding noise when going over bumps because they are so light. She came back into the car with me and immediately told me. This is a 2015 car - maybe I'd understand a 2002 older vehicle that has excessive wear but not a 2015 and it is not normal for any car to be making a metal on metal grinding noise when going over bumps PERIOD. So I immediately go inside and ask who helped my wife out, the guy immediately announces himself to which I ask him what exactly his experience/knowledge is with Volkswagen cars seeming as this is a Nissan focused dealership to which he tells me that his ex-gf had a tiguan and it made the same noise. Your one experience with your 'ex-gf's" car is what you are comparing every volkswagen vehicle too?! Absolutely unacceptable. I immediately asked him if he was a mechanic and he stated no. Why did I just bring my car here under the assumption a mechanic is going to look at it when in reality a SALES REP who has NO KNOWLEDGE on vehicle maintenance is giving MECHANICAL ISSUE advice?! I immediately get frustrated and they get a tech who confirms the front end Struts need to be replaced and to bring my vehicle back on monday to get this done. Thankfully the mechanic who I spoke with on Saturday knew and heard what we were talking about and immediately said the noise was not normal. I personally drive a 2019 Nissan that needs servicing and wanted to possibly get my wife's vehicle tinted after purchase as well. I was under the impression that based off the sales experience it would be a long-standing relationship but after the incident with our vehicle concerns being completely mishandled I personally don't want to ever do business with this place again. Thankfully our vehicle comes with a 90 day warranty in case of any issues but I really wish this was handled better. Then when bringing in the check after picking up our vehicle from repair no one was available to help us or seemed to bothered to help us. The financial department gentlemen who got us our temp plates was very nice however after printing the plates off for us no one knew what to do next and another gentlemen literally asked me, "Okay so you don't need anything from us" Like okay, do you not want these dealer plates back that you put on our vehicle? He prompted another sales rep to put on our plates who was incredibly nice. But the blatant disregard for customer service after the purchase was very disappointing to say the least.

Christy Hendrix Mar 19, 2021

I have been a customer of Nissan since I purchased my first Xterra in 1999 (California), and have owned nothing but Nissan vehicles since then. I called Nissan AutoNation to schedule a maintenance check for our Maxima, and was received by a most pleasant and informative gentleman who took the time to answer every question. Marcus Andrews made sure to cover every possibility BEFORE my arrival the next morning. Great start ! I arrive at Nissan the next morning, albeit 15 minutes late, but that does not change the customer service I enjoyed AT ALL. While Marcus was tending to another customer, Boyd jumped in to begin the process of caring for my car. Everyone was quite welcoming. Once Marcus was available, he quickly entered all pertinent information into the system and got my vehicle into the service queue. I reminded Mr. Andrew's that I would need a shuttle back to my home, and he assured me that my name would be called shortly for my ride. It was indeed. It gets better: Michael Martinez was my driver that morning, and I cannot sing his praises enough ! Such a refined, young gentleman, and excellent ambassador for AutoNation Nissan. I suppose his Father is proud of this quality human. For my return, I was escorted back by Josh, an expert on landmarks and hotspots in this area. I thought my morning ride was great, then this excursion back to the dealership was supreme. SCORE ! Upon my return to Nissan, Marcus reviews EVERYTHING with me. Wait, I wasn't charged for work I didn't expect ?? There are no hidden fees ?? Truth is, I went in thinking I needed a brake job, but thanks to honesty and integrity - uncommon in today's world- I was told that the car was in great shape and required only an oil change. As an added bonus, I received a discount which made my expense minimal. Whatever template AutoNation Nissan uses to run their business should be implemented by ALL companies. I WILL be using AutoNation Nissan for as long as I am here. People like Marcus, Michael, and Josh are a primary reason. Another reason? Honest customer care. If you read my review and think this is all fluff, contact me personally. Thanks to all at AutoNation Nissan !!

Jonathan Soars Mar 1, 2021

While the purchasing process was as expected, it is the lack of service and communication after that day that has been awful. I highly recommend you choose a different brand of dealership, if you really need to go to an autonation I suggest you go to the one in Tempe or ANYWHERE else. Lies and deflecting responsibility is the best that can be said of their financial services. It started with them getting errors on my personal information sent to the company that took my loan, creating a mess I had to fix multiple times with the bank. Then after calling and leaving several messages for 2 months, asking them to update me on canceling my trade in's registration, I never receive a call back. Finally I use the chat bot asking someone to tell me what is happening. A finance manager calls and tells me not to worry, they paid the refund directly to my loan company because that is their policy. Ok, didn't realize they did it differently than previous dealerships. Except they didn't. He lied and I proved it by showing my payments were the only ones made. Suddenly their policy was that the owner now cancels it. Yet the finance manager on the night of purchase said the only thing I needed to do was cancel my gap insurance on my trade in, no mention of registration which why would they when one moment it's, we pay it to your new car and the next it's no you do it. So what do I do, I call the MVD. And this is when I learn more news about their lack of service. They chose to skip the registration process because they also skipped the title process, so I had a car on their lot for over a month registered and titled to me. I regret doing business with their dealership, and want to warn others to steer clear. If you're wondering what happened after that, the manager I spoke to previously waited until I found the amount I'd paid, after saying he'd make it right, to ask where the money went. Yes, great question "WHERE IS MY MONEY" what is the resolution when your team messes up? When I call for months and you refuse to respond? I got screwed that's what happened. Stay away from this place.

Alyssa Shaw Feb 9, 2021

The customer service was great until I advised the sales reps and finance reps that I had my own financing outside the dealership. Day one I had to wait over an hour of a purchase order that should have taken 5 mins. The reps tried to pressure me into ditching the outside financing for their financing and made it seem that I wasn’t getting the purchase order unless I let them try to do in house financing when I told it’s not gonna work. The advisors/reps realized I was right then took forever to get me the purchase order. Communication after was good in the sense of checking in with me waiting on the loan company but to hold the vehicle I was told there was limited options available and it was originally well if we can’t get the loan number we can’t hold the vehicle. Then it went to I need to come in to sign the purchase order to hold the vehicle. So I come in to sign the purchase order and I waited around for another hour only to be told I didn’t need to sign anything and they would just put a sold sign on the vehicle and put it in the back. Then the day I got all my loan paperwork complete they decided to give great customer service by bringing the vehicle and letting me take delivery under the use of the dealers plates until I came back in a couple days to do the final transaction and registration paperwork. So I had an appointment for the Friday at a certain time to do the paperwork. Upon arriving at the dealership I had to wait 1.5 hours before I could finish the paperwork with the finance department when I had an appointment. I then advised the sales rep of an issue I found while I had the vehicle. I showed him the issue and he said oh we will call you tomorrow to set up an appointment to get it looked at. Never got that phone call. Overall the customer service was a rollercoaster going from we want to help and work with you to let this man sit around and waste his time. I probably will not do business with them again.

Cory Backlas Jun 13, 2020

Great vehicle and pricing. Difficult advance documents/procedures. It appears that contrary to state law, they did not re-title a used vehicle to name of dealership before trying to (re)sell it. Obtaining full advance documents remotely (by email) was often delayed, tricky, and contract communication was hit-or-miss. They are good with automobile knowledge, but the paperwork procedures seem to be compartmentalized. Example: My credit union required a scan of the existing title in order to confirm no liens and that vehicle was properly titled to the dealership. I was told that AutoNation is unable to comply with this - which caused me to be unable to close the loan I had already been approved for. AutoNation Nissan Chandler stepped in and "provided financing options," meeting the same terms I had with my credit union, but this rubbed me the wrong way - they were (effectively if not deliberately) non-complying with required legal procedures in order to get commission not only on the sale, but also on the financing. Privacy of the prior seller was cited as the reason to not release the title for verification, but the vehicle should have been titled to the dealership - so this felt like another red flag that this could be a questionable purchase. In the end, this is a reputable and large dealership - but they have some questionable practices especially as regards their internet-originating sales. Be advised they charge a $499 (very high) non-negotiable used car "documentation fee" which is their profit in addition to commission. The used vehicle I purchased appears to be in quite good condition, and the sales staff were very helpful, communicative (by email), and friendly. I flew in from out-of-state to purchase this vehicle and drive it away, so needed to feel good about the dealership from afar and see all documentation in advance before I bought a plane ticket. It was very slow and difficult (per previously mentioned compartmentalization of roles) to obtain documents for advance review, and the inability to provide proof of clean title made me extremely nervous (they did send a full and free CarFax, but my credit union advised this was not sufficient). I also performed my own separate vehicle criminal and lien check and found car to be free, so decided to risk the title non-compliance as the other information I had appeared to be positive. I can't say that I was entirely confident in advance, and did not feel good about buying a plane ticket based on the information AutoNation had provided. I asked for a proposed purchase agreement six times before it was sent to me. I decided to risk it, and fly out - seemed like a promising transaction even if there were multiple problems and possible fraudulent documentation procedures going on. Ultimately I chalked those up to inexperience of the sales people, disconnected from the title transaction people, who were themselves disconnected from the finance people. Even after having read and reviewed all documents in advance, the time spent waiting at the dealership for the final paperwork to sign and get out was quite long - several hours sitting at a table. After taking my gamble, it appears that the end result was a great vehicle with the same finance terms as I had brought to the table, but getting to that point was not particularly confidence-inspiring, easy or fast.

Sam L Jan 6, 2020

My husband and I will never do business with Auto Nation again! We had bought a 2018 Titan from Auto Nation Chandler, then this September we needed a bigger truck to be able to transport equipment. We were happy with the Titan but we needed more power. So first we looked on line at their web site & found a Ram that we really liked & wanted to look at. My husband called the Auto Nation Chandler which is nearly impossible to get anyone to answer the phone. He finally spoke to a sales man who said they could do that specific truck for us & to come into the dealership. So I go into the dealership & ask for that sales person & he sends some young kid back down to talk to me. This kid pulls the truck we wanted up on the computer and said he is at the Auto Nation in Phoenix and he couldn't sell it to us. This was a total waste of time & we were already not happy with the lack of people to answer the dealership phone & communication, then the salesman tells my husband he can do it and this kid telling me I have to go to Phoenix. I don't think so. We ended up getting a new truck at a different dealership. I then came back to Auto nation with the documentation needed to cancel & get refunds on all the extras we paid for. I spoke to the finance manager who said he needed the pay off letter from the bank and that I could email it to him & he would handle it. On Oct 7th I emailed him the paperwork & he emailed me back that same day that he would get it cancelled & processed. I never heard anything else so I tried calling the finance manger several times getting his voice mail & leaving messages with no response, On October 12th I emailed the finance manager asking for some communication & status on the cancellations. Still after getting no communication I went to the dealership on October 16th & spoke to Mia (she has been the only pleasant person in all this). I showed her my emails to the finance manager. Mia looked up our account and no action or notes had been made. So I'm not sure how much more of a refund we would have gotten if the cancellation would have been done when it was supposed to. Mia cancelled all of the extras & gave me print outs confirming the cancellations & how much we will be get for a refund. Mia told me that it should take 3-6 weeks for us to receive the refunds. Today (November 12th) I tried to call Mia to check on the refund status, she was not in and no one else knew how to look it up. # of the refunds were coming from safe-guard products so I called the number for them on my cancellation document that Mia had given me. They said they received the cancellation signatures on Nov 6th & they processed & paid the refund back to Auto Nation on Nov 8th. They said it could take 4-8 weeks from the 8th. I am furious, How is it they did not receive the cancellation signatures until Nov 6th when I was in the dealership on October 16th. The communication & lack of follow through with this dealership is absolutely ridiculous!

Kim Sipes Nov 12, 2019

To whom it may concern: I recently had to take my vehicle to the Autonation Nissan Chandler for repairs. When I spoke to my advisor on the phone, I told him I heard a noise by one of the tires. I payed a little over a thousand dollars in repairs because my advisor said it was probably my back breaks and they had to install the cam sensor. This was 4/11 and I picked up the vehicle the same evening, Julio, my advisor had already left for the day. Driving home I kept hearing the same noise that had me going to the dealership to being with. I called them to let them know the problem wasn't solved and Blake asked me to bring back the car the following morning. So the following morning I was dropped off at work and my husband took the vehicle to be checked again. Because I work in the ER, sometimes is difficult to pick up the phone, but I noticed I had a message from Ian Thompson, he said they test drove my car (Nissan Murano) and found it was failure in the right wheel bearing/hub assy and they would do it for $840.00 plus tax. I left him a message letting him know how unhappy I was about the whole thing and because of their misdiagnosis I would be out over $2000.00 in just two days???? So he calls me later on to negotiate the price of the repairs, instead of $840 it will cost me $640.00. Really? Now you are negotiating how much you are going to rip me off for? So my husband picked up my car. He told them plain and simple they were stealing from the customers. I got a call the following day from Julio (my advisor) asking me to call him to let him know how he could help. I have called him three times two different days and he never got back to me. I then call the Nissan consumer affairs line and spoke to Alina ID#7319177. She gave my case number 305662521. On April 8th Kwan call to confirm the case number and to leave his phone number for us to call with any questions. I have called him several times. No answer. (shocking, right?) My car isn't fixed, I've having to take uber to work this morning because I don't feel safe driving my car with that noise. I'm still $1000.00 dollars out I shouldn't have paid. So I want to know what is the benefit of having a case. I have been going to that dealership for at least 9 years, I have been a loyal customer for all those years and there's nothing worse than feeling like you are being taken for a fool. I work hard for what I have, no freebies, just hard work. So I plan to take this as far as I have to, there's got to be justice somewhere

Dora Alicia Otero Apr 16, 2018

Customer Reviews

13 Million Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Nissan Chandler

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